Delivery Manager - Payroll

Gratitude Inc

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16 hours ago

Delivery Manager - Payroll

12-20 Year(s)

₹ 12 - ₹ 1.35 Lacs p.m

Hyderabad (Madhapur, Hyderabad)

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Job Description

Key Skills

Oracle Stakeholder Management SAP SuccessFactors modules experience into US payroll and is handling a team on papers 12+ years of experience in payroll operations, HRO delivery, or service management

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WE ARE HIRING

Job Title: Delivery Manager - Payroll

Job Code: 425079

Location: Hyderabad

Band: BPO 6

Experience: 7 to 10 years

Salary: Up to 20 LPA

Work Setup: Onsite

Job Summary:

The Delivery Manager – Payroll is responsible for leading end-to-end payroll operations within an HRO environment, ensuring service excellence, compliance, and client satisfaction. The role focuses on managing US payroll processes, leveraging HRIS platforms such as Oracle HRMS and SAP SuccessFactors, and ensuring adherence to statutory frameworks. This position plays a critical role in driving operational efficiency, governance, and continuous improvement initiatives across payroll delivery.

Key Responsibilities:

- Lead end-to-end payroll service delivery across global HRO programs

- Ensure adherence to SLAs, KPIs, and payroll governance frameworks

- Manage US payroll statutory compliance including tax filing, reporting, and deductions

- Oversee payroll processing lifecycle (gross-to-net, reconciliations, year-end activities)

- Utilize HRIS platforms (Oracle HRMS, SAP SuccessFactors) for payroll execution and reporting

- Handle escalations, complex payroll scenarios, and issue resolution

- Drive automation, process improvements, and transformation initiatives

- Engage with clients and stakeholders for governance, service reviews, and reporting

- Ensure accuracy, audit readiness, and compliance with regulatory requirements

- Collaborate with cross-functional teams (HR, Finance, IT) for seamless delivery

Qualifications:

- Graduate or Postgraduate in HR, Finance, or related field

- Payroll certifications (CPP, FPC) preferred

Experience:

- 12+ years of experience in payroll operations, HRO delivery, or service management

- Experience in US payroll processing and compliance

- Prior experience in handling client delivery and payroll operations on a scale

Key Skills:

- Strong domain expertise in payroll operations and HR processes

- In-depth knowledge of US payroll statutory regulations and compliance

- Excellent stakeholder and client management capabilities

- Strong analytical, problem-solving, and decision-making skills

- High ownership, accountability, and delivery focus

- Leadership mindset with ability to manage cross-functional teams

Tools and Systems:

Oracle HRMS, SAP SuccessFactors, Reporting and Analytics tools

Stakeholder Interaction:

Clients and business stakeholders, Payroll, HR, and Finance teams, IT and system support teams, Vendors and external partners, Internal leadership and delivery teams

Success Metrics:

SLA and KPI adherence, Payroll accuracy and error rate, Compliance and audit success rate, Client satisfaction scores, Turnaround time for payroll cycles, Process efficiency and automation outcomes

Language: English

Other Requirements:

PAN and DOB required for profile creation

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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