Delivery Manager - Payroll

Gratitude Inc

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1 week ago

Delivery Manager - Payroll

12-17 Year(s)

Hyderabad

Job Description

Key Skills

Oracle Oracle Stakeholder Management Payroll Processing Compliances HR Payroll US Payroll Processing

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Role: Delivery Manager - Payroll

Location: Hyderabad
Experience: 7 to 10 yrs
Band: BPO 6

Job Summary
The Delivery Manager – Payroll is responsible for leading end-to-end payroll operations within an HRO environment, ensuring service excellence, compliance, and client satisfaction. The role focuses on managing US payroll processes, leveraging HRIS platforms such as Oracle HRMS and SAP SuccessFactors, and ensuring adherence to statutory frameworks. This position plays a critical role in driving operational efficiency, governance, and continuous improvement initiatives across payroll delivery.

Key Responsibilities

Lead end-to-end payroll service delivery across global HRO programs
Ensure adherence to SLAs, KPIs, and payroll governance frameworks
Manage US payroll statutory compliance including tax filing, reporting, and
deductions
Oversee payroll processing lifecycle (gross-to-net, reconciliations, year-end
activities)
Utilize HRIS platforms (Oracle HRMS, SAP SuccessFactors) for payroll execution and
reporting
Handle escalations, complex payroll scenarios, and issue resolution
Drive automation, process improvements, and transformation initiatives
Engage with clients and stakeholders for governance, service reviews, and reporting
Ensure accuracy, audit readiness, and compliance with regulatory requirements
Collaborate with cross-functional teams (HR, Finance, IT) for seamless delivery

Requirement

Graduate / Postgraduate in HR, Finance, or related field
Payroll certifications (CPP, FPC) – preferred
Prior experience in handling client delivery and payroll operations on a scale
Leadership mindset with ability to manage cross-functional team
Tools & Systems
Oracle HRMS (Payroll, HR modules)
SAP SuccessFactors (Employee Central, Payroll)
Reporting & analytics tools

Stakeholder Interaction
Clients and business stakeholders
Payroll, HR, and Finance teams
IT and system support teams
Vendors and external partners
Internal leadership and delivery teams

Role

Pay Roll/Compensation Manager

Timings

Day Shift (Permanent)

Industry

IT-Software / Software Services

Work Mode

Work from office

Process

Semi-Voice

Functional Area

Human Resources

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