Job Title: Delivery Operations Team Lead – Supply Chain / NPI

Skill Required: Supply Chain – New Product Introduction (NPI)
Designation: Delivery Operations Team Lead
Experience: 7–11 Years
Education: Master of Business Administration (MBA)
Shift: US Shift

Job Summary

We are looking for a Delivery Operations Team Lead with strong experience in Supply Chain and New Product Introduction (NPI) to lead supply planning and network operations for an assigned area/category.

The role will be responsible for end-to-end supply planning, inventory management, sourcing coordination, planning data accuracy, and operational execution. The candidate will lead a team of planning professionals, drive timely resolution of supply risks and exceptions, collaborate with cross-functional stakeholders, and support the effective adoption of digital planning tools and analytics.

The role will also contribute to continuous improvement initiatives, strengthen planning execution, and support successful new product launches by aligning product development and operational processes with business objectives and market requirements.

Key Responsibilities

• Lead day-to-day activities of Senior Analysts and Analysts, ensuring high standards of supply execution, inventory performance, cross-functional coordination, and planning data accuracy.

• Execute end-to-end supply planning, inventory management, sourcing coordination, and master data activities in line with business requirements and guidance.

• Ensure smooth operational execution for the assigned area/category while meeting defined service delivery and performance metrics.

• Proactively identify, assess, and resolve supply risks, constraints, and exceptions to maintain product availability and service levels.

• Maintain planning parameters, ensure data accuracy, and uphold system discipline to enable reliable planning outputs.

• Collaborate closely with Demand Planning, Supply Planning, Procurement, Manufacturing, Logistics, and other cross-functional teams.

• Coordinate with suppliers and relevant partners to support timely and uninterrupted supply execution.

• Drive adoption of digital planning tools, analytics dashboards, and automation solutions to improve operational efficiency and responsiveness.

• Contribute to continuous improvement initiatives by identifying process gaps, simplifying workflows, and strengthening execution reliability.

• Ensure documentation accuracy, version control, SOP adherence, and compliance with planning and master data governance requirements.

• Provide clear, data-driven performance insights and updates to team members, leadership, and key stakeholders.

• Support business continuity through structured backup plans and consistent operational discipline.

• Conduct periodic performance check-ins, provide coaching, and support team capability development.

• Promote a learning-oriented environment and encourage knowledge sharing and cross-training within the team.

• Support New Product Introduction (NPI) activities by coordinating product launch readiness across supply, operations, sales, and distribution channels.

• Help prepare internal operations and partner organizations for new product launches with a focus on reducing time-to-market and ensuring supply readiness.

• Align product design and development processes with business objectives and market strategy.

• Support product launches throughout sales and distribution channels while ensuring operational readiness.

Required Skills

• Supply Chain Management

• New Product Introduction (NPI)

• Supply Planning & Inventory Management

• Network Operations

• Master Data Management

• Demand & Supply Coordination

• Supplier Coordination

• Planning & Analytics

• Digital Planning Tools & Automation

• Team Leadership & Stakeholder Management

• Continuous Improvement

• Risk & Exception Management

Educational Qualification

Master of Business Administration (MBA)

Experience

7–11 years of relevant experience in Supply Chain, Supply Planning, Network Operations, NPI, Inventory Management, or related operations.

Shift

US Shift

Key Competencies

• Strong analytical and problem-solving skills

• Excellent stakeholder and cross-functional collaboration

• Team leadership and people management

• Strong understanding of supply chain processes

• Data-driven decision-making

• Process improvement mindset

• Strong communication and presentation skills

• Ability to manage priorities and resolve operational issues proactively