Delivery Operations Team lead

Delivery Operations Team Lead – Supply Chain (New Product Introduction - NPI)

Experience: 7 - 11 Years | Qualification: Master of Business Administration (MBA) | Shift: US Shift

THE ROLE

We are seeking a Delivery Operations Team Lead for Supply Chain – New Product Introduction (NPI) to execute end-to-end Supply Planning and Network Operations for the assigned Area / Category, ensuring consistent service delivery aligned to performance metrics.

The role leads a team of planning professionals to drive timely issue resolution, maintain accurate planning data, coordinate with suppliers and cross-functional partners, and support effective use of digital planning tools. This role is critical to sustaining operational continuity, strengthening planning execution, and enabling seamless end-to-end supply performance across the network.

The incumbent will also champion the adoption of digital solutions and contribute to continuous improvement initiatives that enhance efficiency, responsiveness, and overall planning excellence.

KEY RESPONSIBILITIES

- Lead day-to-day activities of Senior Analysts and Analysts, ensuring high standards of supply execution, inventory performance, cross-functional coordination, and planning data accuracy

- Execute supply planning, inventory management, sourcing coordination, and master data activities in alignment with business guidance

- Ensure smooth operational execution for the assigned Area / Category by adhering to service delivery and performance metrics

- Proactively identify, evaluate, and resolve supply risks, constraints, and exceptions to maintain uninterrupted product availability and service levels

- Maintain planning parameters, ensure data accuracy, and uphold system discipline to enable reliable planning outputs

- Collaborate closely with Demand & Supply teams to ensure seamless end-to-end supply execution

- Align product design and development processes with business objectives and market strategy

- Manage product launch throughout sales and distribution channels, and prepare internal operations and partner organizations to support the new product, aiming to reduce time-to-market

- Drive adoption of digital planning tools, analytics dashboards, and automation solutions to enhance team efficiency and operational responsiveness

- Contribute to continuous improvement initiatives by identifying process gaps, simplifying workflows, and strengthening execution reliability

- Drive documentation accuracy and version control, adherence to Standard Operating Procedures (SOPs), and compliance with planning and master data governance requirements

- Deliver clear, data-based performance insights and updates to team members, leadership, and relevant stakeholders to support informed decision-making

- Support business continuity through structured backup plans and consistent operational discipline

- Conduct periodic performance check-ins, provide coaching, and contribute to team development in alignment with leadership direction

- Support capability development by promoting a learning-oriented environment and encouraging knowledge sharing within the team

REQUIRED SKILLS & QUALIFICATIONS

- MBA or equivalent Master’s degree in Business Administration, Supply Chain, Operations, or a related field

- 7 - 11 years of experience in Supply Chain, Supply Planning, Network Operations, or New Product Introduction (NPI)

- Strong experience in supply planning, inventory management, sourcing coordination, and master data management

- Proven experience in leading and mentoring a team of analysts in a fast-paced operations environment

- Strong understanding of end-to-end supply chain processes – planning, production coordination, transportation, and inventory management

- Experience in working with digital planning tools, analytics dashboards, and automation solutions

- Excellent stakeholder management, cross-functional collaboration, and communication skills

- Strong analytical, problem-solving, and decision-making abilities with a focus on service levels, cost efficiency, and quality