Delivery Operations Team Lead Supply Chain (New Product Introduction)

Skill Required: Supply Chain – New Product Introduction (NPI)

Designation: Delivery Operations Team Lead

Qualification: Master of Business Administration (MBA)

Experience: 7–11 Years

Shift: US Shift

Job Overview

We are looking for an experienced Delivery Operations Team Lead to oversee end-to-end supply planning and network operations for an assigned area or category. The role involves leading a team of planning professionals, ensuring consistent service delivery, maintaining accurate planning data, coordinating with suppliers and cross-functional teams, and driving effective use of digital planning tools.

The position also supports operational continuity, improves planning execution, and strengthens overall supply chain performance. The successful candidate will contribute to New Product Introduction (NPI) by aligning product development and launch activities with business objectives, preparing internal operations and partner organizations for product launches, and helping reduce time-to-market.

Key Responsibilities

- Lead the day-to-day activities of Senior Analysts and Analysts, ensuring effective supply execution, inventory performance, cross-functional coordination, and planning data accuracy.

- Promote team capability development through coaching, knowledge sharing, and continuous learning.

- Oversee supply planning, inventory management, sourcing coordination, and master data activities.

- Ensure smooth operational execution for the assigned area or category while meeting service delivery and performance metrics.

- Identify, assess, and resolve supply risks, constraints, and exceptions to maintain product availability and service levels.

- Maintain planning parameters, ensure data accuracy, and uphold system discipline for reliable planning outputs.

- Collaborate with demand and supply teams to ensure seamless end-to-end supply execution.

- Drive adoption of digital planning tools, analytics dashboards, and automation solutions.

- Identify process gaps, simplify workflows, and contribute to continuous improvement initiatives.

- Ensure accurate documentation, version control, SOP adherence, and compliance with planning and master data governance requirements.

- Provide data-driven performance updates and insights to team members, leadership, and stakeholders.

- Support business continuity through structured backup plans and consistent operational discipline.

- Conduct performance check-ins, provide coaching, and support team development in alignment with leadership direction.

Qualifications & Requirements

- Master of Business Administration (MBA).

- 7–11 years of relevant professional experience.

- Experience in supply chain operations, supply planning, inventory management, or network operations.

- Knowledge of New Product Introduction (NPI), product launch coordination, and supply chain readiness.

- Strong understanding of planning processes, sourcing coordination, and master data management.

- Ability to lead and develop teams of analysts and senior analysts.

- Strong analytical, problem-solving, and stakeholder management skills.

- Ability to use digital planning tools, analytics dashboards, and automation solutions.

- Willingness to work on a US shift.