Delivery Operations Team Lead – Supply Chain Planning & New Product Introduction (NPI)

About the role

We are hiring a Delivery Operations Team Lead to run end-to-end supply planning and network operations for an assigned area or category, with a focus on Supply Chain and New Product Introduction (NPI). You will lead a team of planning professionals, keep service delivery on target, and make sure products are available when customers need them. You will also help launch new products across sales and distribution channels and prepare internal teams and partners to support them, shortening time-to-market. This role works the US shift and suits an experienced supply chain professional with 7 to 11 years of experience and an MBA.

Responsibilities

• Lead the day-to-day work of Senior Analysts and Analysts, keeping standards high for supply execution, inventory performance, cross-functional coordination and planning data accuracy
  
• Run supply planning, inventory management, sourcing coordination and master data activities in line with guidance
  
• Deliver the assigned area or category within service delivery and performance metrics
  
• Identify, assess and resolve supply risks, constraints and exceptions to keep product availability and service levels steady
  
• Maintain planning parameters, protect data accuracy and enforce system discipline so planning outputs are reliable
  
• Work closely with demand and supply teams, suppliers and cross-functional partners for smooth end-to-end execution
  
• Support new product launches by aligning product development with business goals and market strategy, and by preparing operations and partners for launch
  
• Drive adoption of digital planning tools, analytics dashboards and automation
  
• Contribute to continuous improvement by finding process gaps, simplifying workflows and making execution more reliable
  
• Keep documentation accurate and version-controlled, follow SOPs, and meet planning and master data governance requirements
  
• Give leadership, team members and stakeholders clear, data-based performance updates
  
• Support business continuity through structured backup plans and operational discipline
  
• Run regular performance check-ins, coach team members and support their development
  
• Build a learning culture that encourages knowledge sharing
  

Qualifications

• Master of Business Administration (MBA)
  
• 7 to 11 years of experience in supply chain, supply planning or operations
  
• Required skill: Supply Chain – New Product Introduction (NPI)
  
• Proven experience leading analysts or planning teams
  
• Strong knowledge of supply planning, inventory management, sourcing coordination and master data
  
• Experience with digital planning tools, analytics dashboards and automation
  
• Strong analytical, problem-solving and stakeholder communication skills
  
• Willing to work the US shift
  

Job details

Why join

• Lead a team on a global supply chain account
  
• Work on new product launches and end-to-end network planning
  
• Grow your leadership skills through coaching and continuous improvement projects
  
• Competitive pay matched to your experience
  
• Career growth in supply chain operations