Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Employee Data Governance Specialist-SME

12 Views 10 hours ago
Experience 4–8 Year(s)
₹
Salary Confidential
Location Mumbai (nalasupara, bhayandar)
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Job Description

Role/Skill: Employee Data Governance Specialist – SME 

 Experience: 4 to 8 years 


 EDG Specialist (SME)


Job Description


This position will provide Human Resources support services to onshore employees with a high level of effectiveness, efficiency, and a focus on customer service.


The specialist will perform administrative, transactional, and data/records management activities, including processing of Workflow, ServiceNow Cases, and managing Workday report activities.


Knowledge & Experience


* Working experience of 4–6 years in US and Europe HRO Verticals is a must.


* Expert-level knowledge of Workday and ServiceNow is a must.


* Experience in Hire-to-Retire HR transactions, EDM, HR Admin, and employee lifecycle events.


* Good to have Workday reporting experience, which involves validating data/employee records for data hygiene.


* Thorough knowledge of processing promotions, personal data changes, separations, cost center changes, transfers, and compensation changes in specific Workday modules.


* Expert in Workday Inbox/Filters management.


* Knowledge of Sandbox for Workday testing.


* Preparing and publishing weekly and monthly reports.


* Ability to work on deadlines and handle pressure.


* Strong communication, problem-solving, and resolution skills.


* Must be able to multitask, maintain confidentiality, work independently, and have good organizational skills.


* Ability to coach the team when needed.


* Experience in handling pilot transitions will be a good value addition.


* Ability to deliver effective training sessions.


* Ability to lead by example.


 Formal Education & Certification


* Bachelor's degree in any discipline.


* Basic computer knowledge required (MS Office applications).



Note:

PAN and DOB are required for profile creation.


Key Skills

1 Skills
Customer Service

Role Specifications

Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

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Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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