F&A Team Leader
Gratitude IncF&A Team Leader
Job Description
Key Skills
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Hiring: F&A Team Leader
Role/Skill: F&A Team Leader
Location: Kolkata / Thane
Experience: 1–3 Years
Band: BPO 3 / BPO 4
Salary: Up to ₹12 LPA
Eligibility
B.Com / M.Com / MBA (Finance) / ICWA / CA
1–3 years of experience as an F&A Team Leader
Exposure to Finance, Equities Market, Company Financials, and Analyst/Broker Estimates
Strong leadership and team management skills
Working knowledge of MS Office
Key Responsibilities
Lead and manage a team of 15–20 members.
Review, drive, and manage client-defined SLAs and internal performance metrics.
Monitor production, track productivity, and prepare performance reports.
Analyze work volume trends and allocate resources accordingly.
Participate in process improvement initiatives and implement recommended changes.
Provide leadership, coaching, performance feedback, and conduct team reviews.
Ensure team members meet and exceed quality and productivity targets.
Compile customer feedback reports and ensure timely action on feedback.
Participate in operations and client relationship calls.
Identify training needs and recommend process-specific and soft skills training.
Drive continuous improvement while maintaining high service quality.
Required Skills
Strong customer focus and ownership mindset
Excellent analytical and problem-solving skills
Outstanding verbal and written communication
Ability to manage conflicts and motivate teams
Adaptability in a fast-paced environment
Strong execution, planning, and time management skills
Collaborative approach with a focus on business performance improvement
Important Notes
Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) are mandatory for profile creation.
Interested candidates, please fill out the questionnaire using the link below:
Questionnaire Link: https://myglit.com/lateral/cref/8f1b183cc7
Note: Filling out this questionnaire is mandatory. Candidate profiles will be considered for further processing only after the form has been submitted.
Role
Team Leader
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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