German Language Specialist

Tata Consultancy Services | German Language Specialist

Location: Mumbai - TCS Kensington Office, India | Work Setup: Onsite 

Shift: 2:00 PM to 12:00 Midnight

Job Type: Full-time

 Band: BPO Grade 1/2 

Experience: 2–6 Years

Salary: Up to 7 LPA CTC

Role Purpose

Support German-speaking customers with professional, courteous service. Handle queries in German across reading, writing, and speaking. Ensure accurate communication and documentation while maintaining high customer experience standards.

Key Responsibilities

- Customer Interaction:Interact with customers in German and English in a professional, courteous manner

- Language Support:* Provide support via voice/email/chat with fluency in reading, writing, and speaking both English and German

- Service Delivery:Handle customer queries as per defined SOPs. Maintain accuracy, TAT, and documentation standards

Must-Have Skills & Qualifications

- Language:German - B2 or above certification is mandatory. Strong fluency in German reading, writing, and speaking

- English: Fluency in reading, writing, and speaking English is required

- Education:Any full-time Graduate. Commerce preferred

- Technical:Good MS Office competency

- Experience: 2–6 years overall experience

Working Conditions

Onsite at TCS Kensington, Mumbai. Fixed shift: 2:00 PM to 12:00 Midnight.