Group Lead – Employee Benefits Operations
Gratitude IncGroup Lead – Employee Benefits Operations
Job Description
Key Skills
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Job Title : Group Lead – Employee Benefits Operations
Job Summary
We are looking for an experienced Group Lead – Employee Benefits Operations to spearhead the Employee Benefits line of business and manage a team of processors handling employee travel claims and reimbursement operations.
The role requires strong experience in Finance & Accounting / HRO operations, client management, claims processing, team leadership, SLA/KPI management, stakeholder handling, and operational reporting.
Key Responsibilities
Spearhead the Employee Benefits Line of Business and ensure smooth day-to-day operations.
Review claims processed by the team for accuracy, correctness, and completeness.
Act as the Single Point of Contact (SPOC) for stakeholders, addressing inquiries and providing timely updates.
Guide and manage a team of processors and monitor their overall performance.
Analyze claims to identify trends, potential fraud, process gaps, and improvement opportunities.
Handle and resolve operational escalations effectively.
Publish performance reports and operational metrics to leadership.
Maintain proper process documentation and ensure effective cross-skilling of resources.
Ensure consistent achievement of defined SLAs and KPIs.
Drive process efficiency, quality, and customer-centric operations.
Required Experience
10–12 years of overall experience in relevant operations.
Experience in Finance & Accounting / HRO / Client Management.
Experience handling claim reimbursements, particularly employee travel claims.
Experience managing a team of 25–40 resources.
Minimum 3–4 years of managerial/team management experience.
Strong exposure to Accounts Payable / Accounts Receivable reconciliation.
Experience in Employee Travel Claims Processing and Reimbursement for the India market.
Domain
Accounts Payable / Accounts Receivable Reconciliation
Employee Travel Claims Processing
Employee Reimbursement Operations
Finance & Accounting Operations
HRO Operations
Skills & Qualifications
Commerce Graduate.
Minimum education qualification: CA Inter passed.
Strong verbal and written communication skills.
Strong analytical and problem-solving abilities.
Ability to work under pressure and meet operational timelines.
Effective collaboration and stakeholder-management skills.
Customer-centric approach.
Strong team leadership and people-management skills.
Technical Skills
MS Office
MS Excel
SAP
Important Eligibility Information
Ex-TCS employees are not eligible to apply.
PAN and DOB are required for profile creation.
Role
Finance Executive
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
Accounting / Tax / Company Secretary / Audit
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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