Group Lead – Employee Benefits (Operations/Claims) | Onsite Pune | Top BPO Vacancy

Gratitude Inc

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1 day ago

10-15 Year(s)

₹ 1.1 - ₹ 1.41 Lacs p.m

Pune

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Job Description

Key Skills

Accounts Payable/Accounts Receivable Reconciliation Employee Travel Claims Processing, Reimbursement for India Market minimum education Qualification as CA Inter passed

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Role: Group Lead – Employee Benefits Operations

Location: Pune

Experience: 10 to 12 Years

Band: BPO 5

Salary: up to 17 LPA
Shift: 9 AM - 6 PM IST

Key Responsibilities:

• Spearhead the Employee Benefits Line of business

• Review claims processed by the team for correctness and completeness

• Serve as SPOC for stakeholders addressing inquiries and providing updates

• Guide the team of processors and oversee their performance

• Analyze claims to identify trends, detect potential frauds and areas of Improvements

• Diligently attend to escalation

• Publishing reports to leadership on performance metrices

• Maintain Proper documentation of processes and cross skilling of resources

• Ensure SLA’s & KPI’s are consistently met

• To have Finance & Accounting background (AP/AR)

Work Experience:

~ 10 to 15 years of experience managing Client management in the FnA background/HRO background, claim reimbursements, especially travel claims

25-40 resource (3 -4 Years minimum as a Manager)

Domain:

Accounts Payable/Accounts Receivable Reconciliation

Employee Travel Claims Processing, Reimbursement for India Market

Skills and Qualification:

• Commerce Graduate

minimum education Qualification as CA Inter passed.

• Strong Communication skills

• Analytical and Problem solving bent of mind

• Able to work under pressure to meet timelines

• Able to effectively collaborate

• Customer Centric behavior

Technical Experience

• Experience in MS Office, MS Excel, SAP

Ex TCS Employees can't apply

PAN and DOB are required for profile creation

Role

Employee Relations Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

Human Resources

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Shubham Kathalkar

Recruiter - Gratitude Inc

NA, india

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