Hiring for Customer Service

Gratitude Inc

2511 Views

21 hours ago

1-2 Year(s)

₹ 2 - ₹ 3 Thousand p.a

Mumbai

Job Description

Key Skills

Customer Relations Customer Service Customer Management customer service analyst Customer oriented Customer service advisor Customer Acquisition New Customers

9 candidate(s) have already applied for this Job. Apply now

FIRST SOURCE

Job Title: Voice Process Collections - Night Shift (UK&US shift)

We are looking for enthusiastic individuals to join our team as complete Voice (Collection Process) executives for our Night Shift.

Salary- upto 35k , also depends on your last drawn salary!!

Responsibilities:

* Respond to customer inquiries and provide assistance via call in a timely and accurate manner

* Identify and escalate priority issues to the relevant team for resolution

* Maintain accurate and detailed records of customer interactions and transactions

* Identify and suggest process improvements to enhance customer satisfaction

* Stay up-to-date with product knowledge and process changes

* Ensure adherence to company policies and guidelines

Requirements:

* Excellent written and talking communication skills in English

* Strong attention to detail and accuracy

* Ability to multitask and handle multiple chats simultaneously

* Willingness to work in Night Shifts

Qualifications:

* Minimum educational qualification of a high school diploma or equivalent

* Basic computer knowledge and typing skills

* Ability to adapt and learn quickly

* Should have atleast 24 months of International BPO experience for SSC pass

* HSC pass with atleast 18 months of BPO experience

* Graduates should have atleast 12 months if experience

We offer competitive compensation packages, including night shift allowances, and opportunities for growth and development within the company. If you are a self-motivated individual with excellent communication skills and are looking for a challenging and rewarding opportunity, please apply for this position.

Role

Associate/Senior Associate -(NonTechnical)

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Ayaan Ansari

Recruiter - Gratitude Inc

NA, india

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