HR Delivery Lead - L&D (German)
Gratitude IncHR Delivery Lead - L&D (German)
Job Description
Key Skills
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HR Delivery Lead - L&D (German Language)
Location: Bangalore
Experience: 16–18 Years
Role Overview
We are looking for an experienced HR Delivery Lead – L&D to lead global HR Shared Services and Hire-to-Retire operations. The role will be responsible for end-to-end service delivery, client and stakeholder management, operational governance, workforce leadership, transformation, financial performance, and continuous improvement across global HR operations.
Key Responsibilities
Delivery Leadership
Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes.
Ensure achievement of agreed service levels, operational targets, quality standards, and customer satisfaction objectives.
Establish strong governance frameworks to drive accountability, compliance, and consistent service outcomes.
Manage large-scale, multi-location, and multicultural delivery teams.
Customer & Stakeholder Management
Act as the primary delivery leader for customer engagements.
Build strong relationships with client stakeholders and provide executive-level delivery oversight.
Conduct governance reviews, performance reporting, and service delivery discussions.
Provide actionable business insights and continuous improvement recommendations.
HR Operations & Domain Expertise
Manage and provide oversight across global Hire-to-Retire processes including:
Talent Acquisition
Core HR Administration
Talent Management
Learning & Development
Performance Management
Payroll
Compensation
Employee Lifecycle Services
Drive process standardization and operational excellence across HR Shared Services.
Transformation & Technology
Drive HR transformation, service modernization, process simplification, and digitization initiatives.
Leverage Automation, Analytics, AI, RPA, and Agentic AI to improve service quality, efficiency, and employee experience.
Work with global HCM and HR technology platforms such as Workday, SAP SuccessFactors, Oracle HCM, and ServiceNow HRSD.
Identify opportunities for process re-engineering and continuous improvement.
Workforce & Talent Leadership
Own workforce planning, staffing strategy, capability development, and succession planning.
Ensure timely onboarding, training, and readiness of delivery teams.
Drive talent development and performance management across the aligned account.
Financial & Commercial Accountability
Own account-level financial performance, revenue realization, margin management, productivity, and cost optimization.
Manage contractual commitments and identify opportunities for account expansion and value creation.
Drive continuous innovation and operational improvements.
Risk, Compliance & Controls
Ensure compliance with contractual obligations, internal governance standards, audit requirements, data privacy regulations, and applicable HR policies.
Proactively identify and mitigate operational risks.
Maintain strong process controls and drive continuous control improvements.
Required Qualifications & Experience
16–18 years of progressive experience in Human Resources Outsourcing (HRO), HR Shared Services, or Global Business Services.
Strong experience in global HR delivery and Hire-to-Retire operations.
Proven experience leading large-scale global delivery operations.
Strong experience in BPS Service Operations / Service Management reporting, including contract management and SLA reporting.
Excellent client management, stakeholder management, leadership, negotiation, and communication skills.
Strong understanding of HR transformation, process standardization, automation, analytics, and digital HR solutions.
Experience with global HCM platforms such as Workday, SAP SuccessFactors, or Oracle HCM is preferred.
Exposure to ERP, workflow, automation, and service management technologies.
HR Analytics, Data Analytics, AI, Automation, or RPA certifications will be an added advantage.
German Language
German language proficiency at B2.2/C1 level or above is preferred but not mandatory.
Candidates with German language capability will have an added advantage when engaging with German-speaking stakeholders.
Key Skills
HR Outsourcing (HRO)
HR Shared Services
Global Hire-to-Retire Operations
Learning & Development Operations
HR Service Delivery
Global Delivery Management
SLA / KPI Management
Contract Management
Client & Stakeholder Management
Workforce Management
HR Transformation
HR Analytics
Automation / RPA
AI & Agentic AI
Workday / SAP SuccessFactors / Oracle HCM
Process Re-engineering
Service Delivery Governance
Important Note
Ex-TCS employees are not eligible to apply.
PAN and Date of Birth are required for profile creation.
Role
Generalist HR
Timings
Rotational Shifts (Contract To Hire)
Industry
BPO
Work Mode
Hybrid
Process
Non-Voice
Functional Area
Human Resources
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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