HR Delivery Lead – Resourcing German Language (B2.2+)

Gratitude Inc

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1 week ago

HR Delivery Lead – Resourcing German Language (B2.2+)

16-18 Year(s)

₹ 1.61 - ₹ 1.67 Lacs p.m

Bangalore

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Job Description

Key Skills

BPS Service Operations / Service Management reporting experience, including contract management and SLA reporting HRO background German language proficiency (B2/C1) Global Hire-to-Retire Operations HR Outsourcing (HRO) and HR Shared Services

19 candidate(s) have already applied for this Job. Apply now

Must Have:

- German language proficiency (B2/C1)

- BPS Service Operations / Service Management reporting experience, including contract management and SLA reporting

Preferred:

- HRO background

PURPOSE

Experience & Leadership

• 16-18 years of progressive experience in Human Resources Outsourcing (HRO), HR Shared Services, or Global Business Services environments, with demonstrated success in leading large-scale global delivery operations.

• Proven expertise in managing end-to-end Hire-to-Retire (H2R) processes, including Talent Acquisition, Core HR Administration, Talent Management, Learning & Development, Performance Management, Payroll, Compensation, and Employee Lifecycle Services.

• Strong track record of leading multi-location, multicultural teams and delivering operational excellence across global customer engagements.

Language & Communication

• German language proficiency at B2.2 level or above is mandatory, with the ability to effectively engage with native German- speaking stakeholders across verbal and written communication channels.

• Excellent business communication, executive presentation, negotiation, and stakeholder management skills.

Transformation & Technology

• Demonstrated experience in driving HR transformation initiatives, service delivery modernization, process standardization, and operational excellence programs.

• Strong understanding of HR technology platforms such as Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD, and related enterprise ecosystems.

• Experience leveraging Automation, Analytics, Artificial Intelligence (AI), Robotic Process Automation (RPA), and Agentic AI capabilities to improve service outcomes and operational efficiency.

Business & Financial Acumen

• Experience owning service delivery governance, contractual commitments, SLA/KPI management, financial performance, and account profitability.

• Strong analytical, problem-solving, risk management, and decision-making capabilities with a customer-centric mindset.

DOMAIN SKILL

• HR Outsourcing (HRO) and HR Shared Services

• Global Hire-to-Retire Operations

• HR Service Delivery Transformation

• Global Delivery Management

• Workforce Administration and Employee Lifecycle Management

• Talent Acquisition and Onboarding Services

• Talent Management and Performance Administration

• Learning and Development Operations

• Payroll and Compensation Administration

• HR Governance, Risk and Compliance

• Service Delivery Excellence and Operational Governance

• Business Process Re-engineering and Standardization

• Automation, Analytics and Cognitive Operations

• Artificial Intelligence and Agentic AI in HR Services

• Global HCM Platforms (Workday, SAP SuccessFactors, Oracle HCM)

• ERP, Workflow and Service Management Technologies

• Customer Experience and Employee Experience Improvement

KNOWLEDGE, SKILLS, EXPERIENCE

TECHNICAL EXPERIENCE REQUIRED

HR Analytics, Data Analytics, AI, Automation, or

RPA Certifications (Preferred)

Proficiency in Global HCM tools & solutions,

Exposure to ERP and automation tools

OTHER SKILLS

Strong client management & leadership skills, interpersonal skills, as well as verbal and written communication & presentation skills are required

OUTPUT

Delivery Leadership

• Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes, ensuring consistent achievement of service levels, operational targets, quality standards, and customer satisfaction objectives.

• Establish and maintain robust governance frameworks that drive operational excellence, accountability, compliance, and predictable service outcomes.

Customer & Stakeholder Management

• Act as the primary delivery leader for customer engagements, building trusted partnerships with client stakeholders and positioning the organization as a strategic HR transformation partner.

• Provide executive-level delivery oversight through governance reviews, performance reporting, business insights, and continuous improvement recommendations.

Transformation & Cognitive Operations

• Define and execute the roadmap for Cognitive HR Operations by integrating automation, analytics, artificial intelligence, and Agentic AI capabilities into service delivery models.

• Drive process simplification, standardization, and digitization initiatives that improve employee experience, operational efficiency, quality, and cost performance.

Workforce & Talent Leadership

• Own workforce planning, staffing strategy, capability development, succession planning, and talent management activities across the aligned account.

• Ensure timely onboarding, training, and readiness of delivery teams to support business growth and evolving customer requirements.

Financial & Commercial Accountability

• Own account-level financial performance, including revenue realization, margin management, productivity improvements, and cost optimization initiatives.

• Identify opportunities for account expansion, service transformation, and value creation through continuous innovation.

Risk, Compliance & Controls

• Ensure delivery compliance with customer contractual obligations, internal governance standards, audit requirements, data privacy regulations, and applicable HR policies.

• Proactively identify and mitigate operational risks while driving a culture of continuous process and control improvement.

PAN and DOB are required for profile creation

Role

Any Other

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

Any Other

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Eucharia Ibe

Recruiter - Gratitude Inc

NA, nigeria

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