HR Operations Team Lead

Gratitude Inc

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6 days ago

HR Operations Team Lead

7-12 Year(s)

Bangalore

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Job Description

Key Skills

Problem Solving HR operations team leadership Hands-on experience with ticketing tools Client & Stakeholder Management

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Job title: HR Operations Team Lead | Bangalore

Job description : We are looking for an experienced HR Operations Team Lead to manage HR Operations / Shared Services activities supporting international geographies. The role involves leading a team of 15+ resources, ensuring high-quality service delivery, managing global HR processes, handling client and stakeholder relationships, and driving continuous improvement.

Experience: 7-12yrs

Location: Bangalore

Key Responsibilities:

Team Leadership & Management

Lead, mentor, and manage a team of 15+ resources.
Allocate tasks, monitor performance, and drive accountability to achieve operational goals.
Manage team engagement, development, and performance evaluations.
Conduct performance management activities, including annual ratings and performance reviews.
Foster collaboration, innovation, and continuous improvement.

Service Delivery & Operations

Oversee end-to-end service delivery across key HRO areas including:
- Global Benefits
- Total Rewards
- Invoice Processing
- Wellbeing Benefits
- Global Mobility
Manage high-volume operations while maintaining accuracy, quality, and timely delivery.
Identify and implement process improvements to enhance efficiency and client satisfaction.
Ensure compliance with HR processes, documentation standards, and quality requirements.

Client & Stakeholder Management

Build and maintain relationships with global clients and internal/external stakeholders.
Act as the primary point of contact for escalations and strategic discussions.
Provide regular service delivery updates, insights, and performance reports.
Manage complex stakeholder interactions and resolve operational issues effectively.

Technical Expertise

Utilize HRO systems such as Workday, Darwin, and ServiceNow to support seamless service delivery.
Manage and monitor activities through ServiceNow or similar ticketing platforms.
Stay updated on HRO technology trends and functionalities.

Strategic Planning & Continuous Improvement

Collaborate with leadership on service delivery and team development strategies.
Drive initiatives to expand service offerings and align operations with organizational goals.
Analyze operational data and identify opportunities for process improvement.

Required Qualifications:

Bachelor's or Master's degree in any discipline.
7–10 years of HR Operations / Shared Services experience supporting international geographies.
Hands-on experience with ServiceNow or similar ticketing tools.
Strong understanding of HR processes, compliance, and documentation standards.
Excellent written and spoken English communication skills.
Strong stakeholder management, critical thinking, problem-solving, and decision-making skills.
Proven experience managing and motivating teams in a fast-paced global environment.
Strong attention to detail, quality control, and compliance mindset.
Willingness to work in 24x7 / US shifts and extended hours as required.

Important points:

Candidates who have previously worked with TCS are not eligible.
PAN and Date of Birth will be required for profile creation.

Role

Billing Team Lead

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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