Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

HR Operations Team Lead

299 Views 2 weeks ago
Experience 7–10 Year(s)
₹
Salary ₹ 60 – 1 Lacs p.m
Location Bangalore
69 candidate(s) already applied

Job Description

Hiring: HR Operations Team Lead | Bangalore

Experience: 7–10 Years
CTC: Up to ₹12 LPA
Band: BPO 4 

Role Highlights:
• Lead & manage a team of 15+ resources
• Manage global HR Operations / Shared Services
• Oversee Benefits, Total Rewards, Invoice Processing & Global Mobility
• Handle client relationships, escalations & stakeholder communication
• Drive performance management, quality, compliance & process improvements
• Prepare service delivery updates and reports

Must Have:
• 7–10 years in HR Operations / Shared Services
• International geography experience
• ServiceNow or similar ticketing tools
• Workday, Darwin & ServiceNow exposure
• Strong HR process, compliance & documentation knowledge
• Excellent English communication & stakeholder management
• Strong analytical, problem-solving & leadership skills
• Willingness to work 24x7/US shifts

Ex-TCS employees are not eligible.

Apply here: https://myglit.com/lateral/cref/01dd153644
PAN & DOB required for profile creation.

Key Skills

22 Skills
Management information system (MIS) Microsoft Excel Problem Solving Quality Control Reporting Performance Management Stakeholder Management workday people Management Team Management Service Delivery Ops Process Improvement client management Invoice processing HR operations Strong English Communication Skills Total Rewards Good exposure in to escalation management ServiceNow (SNOW) Quality Assurance, SLA Adherence & Compliance Management HR Operations / HR Shared Services Darwin (Optional) Workday, and ServiceNow is (mandatory)

Role Specifications

Role
Operations Manager
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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