HR Specialist–Employee Relations & Case Management (US Shift)

Gratitude Inc

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4 hours ago

HR Specialist–Employee Relations & Case Management (US Shift)

5-8 Year(s)

Mumbai

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Job Description

Key Skills

experience in front-line HR roles managing complex disciplinary cases from start to finish within a US HR environment.

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Make an Impact in Employee Relations with TCS

Are you an experienced HR professional with a passion for Employee Relations, HR Case Management, and Policy Advisory? Join TCS as a Talent Consultation Analyst, where you'll play a critical role in managing complex HR disciplinary cases while partnering with managers to ensure fair, compliant, and people-centric outcomes.

If you thrive in a fast-paced environment, enjoy solving complex employee relations challenges, and have experience supporting a US HR environment, we'd love to hear from you.

What You'll Do

As an HR Specialist, you'll take end-to-end ownership of employee relations cases while ensuring compliance with company policies and applicable labor regulations.

Employee Relations & Case Management

Manage the complete lifecycle of HR disciplinary cases, from case initiation through resolution.
Handle cases involving attendance management, call avoidance, job abandonment, unauthorized settlements, misconduct, and other employee relations matters.
Ensure all cases are managed consistently in accordance with company policies, HR best practices, and applicable legal requirements.
Maintain confidentiality while handling sensitive employee information.

HR Policy Advisory

Serve as a trusted advisor to managers by providing guidance on employee relations policies and disciplinary procedures.
Interpret and apply HR policies consistently across different situations.
Support the development and continuous improvement of employee relations policies and procedures.

Documentation & Reporting

Maintain accurate, detailed, and compliant case documentation.
Prepare reports, trend analyses, dashboards, and presentations related to employee relations cases.
Identify recurring issues and recommend policy or process improvements.

Employee Support

Demonstrate empathy, professionalism, and active listening while supporting employees throughout disciplinary processes.
Explain HR procedures clearly and ensure employees understand available resources and next steps.
Foster a fair, respectful, and compliant employee experience.

Analysis & Decision Making

Evaluate complex employee relations issues using sound judgment and critical thinking.
Make informed recommendations based on company policy, previous case precedents, and applicable employment regulations.
Manage multiple high-priority cases independently while maintaining quality and compliance.

Collaboration & Continuous Improvement

Partner with HR teams, managers, legal stakeholders, and business leaders to deliver consistent employee relations support.
Contribute to initiatives that improve HR processes, case management tools, and operational efficiency.
Participate in continuous improvement projects to strengthen HR service delivery.

What We're Looking For

Required Qualifications

Bachelor's Degree in Human Resources, Psychology, Sociology, Business Administration, or a related field.
5–8 years of HR experience, with strong expertise in Employee Relations and HR Case Management.
Proven experience managing disciplinary cases from initiation through resolution.
Experience supporting US HR operations or working within a US employee relations environment.
Excellent written and verbal communication skills.
Strong analytical thinking, decision-making, and problem-solving abilities.
Ability to manage multiple complex cases while meeting deadlines.
Comfortable taking and making calls with clients, managers, and employees.

Preferred Qualifications

Postgraduate qualification in Human Resources or a related discipline.
Working knowledge of US labor laws, employment practices, and disciplinary procedures.
Experience working in shared services, HR operations, BPO, or global HR environments.
Experience using HR case management or HRIS platforms.

Key Skills

Employee Relations
HR Case Management
Disciplinary Case Handling
HR Policy Interpretation
US HR Processes
Employee Counseling
Conflict Resolution
Documentation & Reporting
Critical Thinking
Decision Making
Stakeholder Management
Active Listening & Empathy
Communication & Presentation Skills
HR Compliance
Client & Employee Call Handling

Why Join TCS?

Competitive salary
Opportunity to work with global HR operations and US-based stakeholders
Exposure to complex employee relations and policy advisory work
Collaborative and inclusive work environment
Continuous learning and career development opportunities
Be part of one of the world's leading IT and business services organizations

Ready to Advance Your HR Career?

If you're an experienced Employee Relations professional with expertise in HR case management, policy guidance, and US HR practices, this is your opportunity to make a meaningful impact at TCS.

Apply today and help create a fair, compliant, and employee-focused workplace!

Role

Generalist HR

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Human Resources

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.