*HRSS Delivery Leader with German (B2 / C1)

HRSS Delivery Leader with German Language (B2 / C1) | Bangalore | Senior Role | Job Code: 426790*

We are hiring an HR Shared Services Delivery Head with German B2 / C1 proficiency for a leading Global BPO / GBS organization in Bangalore. This is a senior leadership role to lead end-to-end global Hire-to-Retire delivery, drive operational excellence, transformation, and customer satisfaction across large-scale global operations.

*Job Details*

- *Role:* HRSS Delivery Leader / HR Shared Services Delivery Head

- *Location:* Bangalore, India

- *Work Setup:* Onsite

- *Experience:* 16 to 18 Years

- *Band:* BPO 6

- *Salary:* Up to ₹20 LPA

- *Industry:* HR Outsourcing / HR Shared Services / Global Business Services

- *Language Required:* German B2 / C1

- *Job Code:* 426790

*Job Purpose*

Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes, ensuring service levels, operational excellence, transformation, and customer satisfaction. Act as the primary delivery leader for client engagements and drive cognitive HR operations using automation, analytics, and AI.

*Key Responsibilities*

*1. Delivery Leadership*

- Lead end-to-end HR Shared Services delivery across global H2R processes: Talent Acquisition, Core HR, Talent Management, L&D, Performance, Payroll, Compensation, and Employee Lifecycle

- Establish governance frameworks for operational excellence, compliance, and predictable service outcomes

*2. Customer and Stakeholder Management*

- Act as primary delivery leader and build trusted partnerships with client stakeholders

- Provide executive oversight through governance reviews, performance reporting, and continuous improvement

*3. Transformation and Cognitive Operations*

- Drive roadmap for Cognitive HR Operations using Automation, Analytics, AI, RPA, and Agentic AI

- Lead process simplification, standardization, and digitization to improve employee experience and cost performance

*4. Workforce and Talent Leadership*

- Own workforce planning, staffing strategy, capability development, and succession planning

- Ensure onboarding, training, and readiness of delivery teams

*5. Financial and Commercial Accountability*

- Own account-level financial performance including revenue, margin, productivity, and cost optimization

- Identify opportunities for account expansion and value creation

*6. Risk, Compliance and Controls*

- Ensure compliance with contractual obligations, governance standards, audits, data privacy, and HR policies

- Proactively mitigate operational risks

*Must Have Requirements*

- German language proficiency B2 / C1 - Ability to engage with native German speaking stakeholders verbally and in writing

- BPS Service Operations / Service Management reporting experience including contract management and SLA reporting

- Preferred: HRO background

*Required Knowledge and Skills*

- 16-18 years progressive experience in HRO, HR Shared Services, or GBS with large-scale global delivery operations

- Strong experience managing multi-location, multicultural teams

- Proficiency in Global HCM tools and ERP solutions

- HR Analytics, Data Analytics, AI, Automation, or RPA certifications preferred

- Strong client management, leadership, interpersonal, and presentation skills

*Domain Skills*

HR Outsourcing, Global Hire-to-Retire Operations, HR Service Delivery Transformation, Global Delivery Management, Workforce Administration, Talent Acquisition, Talent Management, L&D Operations, Payroll, HR Governance, BPR, Automation, Analytics, AI, Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD