India Benefits Specialist

Job Title : India Benefits Specialist

Role Overview

We are seeking a highly skilled and experienced candidate with relevant experience in India Benefits Administration. The candidate will be responsible for managing end-to-end employee benefits processes, including NPS enrollments, advances, reimbursements, health and insurance enrollments and claims, vendor invoicing, and meal and fuel card programs.

The role requires excellent English communication skills, strong stakeholder management abilities, and experience working with benefits systems such as Workday and ServiceNow. The candidate must be willing to work in a 24×7 shift environment from the office.

Key Responsibilities

Benefits Administration

• Manage NPS enrollments, advances, and employee reimbursements.

• Manage health and insurance enrollments, claims processing, and renewals.

• Administer employee meal and fuel card programs.

• Ensure compliance with regulatory and organizational benefits policies.

• Validate benefits deductions and understand payroll processing and cutoff dates.

Vendor & Stakeholder Management

• Act as the primary liaison between the organization and benefits vendors.

• Handle vendor invoicing and ensure timely payment and issue resolution.

• Collaborate with HR, Finance, and Payroll teams to resolve employee concerns.

Employee Engagement

• Conduct onboarding sessions for new employees and explain benefits offerings.

• Lead monthly employee meetings to address employee queries and provide updates.

• Maintain effective communication with employees and stakeholders.

Technical Responsibilities

• Use Workday and ServiceNow to manage benefits processes.

• Darwin knowledge is optional.

• Use reporting and analytics features to monitor benefits performance and identify improvement opportunities.

Required Skills & Qualifications

• 6–7 years of hands-on experience in India Benefits Administration.

• Workday – Mandatory.

• ServiceNow – Mandatory.

• Darwin – Optional.

• Excellent command of English with strong interpersonal and presentation skills.

• Confident and professional personality with the ability to lead meetings.

• Strong stakeholder and vendor management skills.

• Knowledge of benefits deductions and payroll processes.

• Ability to work independently and manage multiple priorities.

Working Conditions

• Work in a 24×7 shift environment based on geography/region coverage requirements.

• Work From Office only – No Work From Home.

• Willingness to work extended hours when required to meet deadlines.

Important Eligibility

• Relevant India Benefits Administration experience required.

• Workday and ServiceNow experience is mandatory.

• Strong English communication skills required.

• Must be comfortable working in 24×7 shifts.

• Must be willing to work from the office.

• Ex-TCS Employees cannot apply.

• PAN and DOB are required for profile creation.