International Collections Executive – Voice Process

Location: Gurugram/Gurgaon

Work Mode: 100% Work from Office
Shift: Night shifts applicable by default
Joining Requirement: Immediate joiners preferred

Job Summary

TCS is hiring experienced professionals for its International Collections Voice Process in Gurugram. Candidates must have prior international voice experience in B2B or B2C collections.

The role involves following up with customers regarding overdue invoices, resolving payment and account-related queries, managing disputes, coordinating with internal departments and preparing basic reports using Microsoft Excel.

Key Responsibilities

• Call international customers to follow up on overdue invoice payments.
• Manage assigned collection buckets and payment inventories.
• Handle payment and account-related queries from accounts payable teams.
• Perform account-maintenance and payment-application activities.
• Coordinate with billing, originations and other internal stakeholders.
• Investigate payment disputes and work toward timely resolution.
• Perform invoice reconciliation activities.
• Handle pre-bills, credit rebills, invoice splitting, PO changes and account adjustments according to the assigned scope.
• Prepare and maintain basic Excel reports and inventory analysis.
• Complete daily operational activities within the required timelines.
• Maintain accurate customer and payment records.
• Follow all applicable process, quality and compliance requirements.

Eligibility Criteria

• Prior international voice experience is mandatory.
• Relevant experience in B2B or B2C collections is required.
• Good spoken and written English communication skills.
• Comfortable working from the Gurugram office.
• Comfortable working night shifts by default.
• Immediate or early joining availability is preferred.

Required Skills

• International B2B/B2C collections
• International voice process
• Accounts receivable and payment follow-up
• Invoice reconciliation
• Dispute management
• Customer and account-query handling
• Basic Microsoft Excel
• Stakeholder coordination
• Strong problem-solving skills
• Attention to detail

Preferred Candidate Profile

Candidates with experience in international collections, accounts receivable, invoice management, payment application or dispute resolution within a BPO/BPS environment will be preferred.

Candidates without international voice or collections experience may not be suitable for this position.