International HR Services Team Lead
Gratitude IncInternational HR Services Team Lead
Job Description
Key Skills
16 candidate(s) have already applied for this Job. Apply now
About the Role:
International HR Service Specialist (Individual Contributor) We are seeking an experienced and dynamic Team Lead to manage our
International HR Services team in Bangalore. This role will be responsible for leading a team of HR Services Associates, ensuring seamless delivery of HR operations across multiple international regions, and driving a culture of service excellence, compliance, and continuous improvement. The Team Lead will also have people management responsibilities for associates supporting other teams such as EDG or HR Ops, as required.
Key Responsibilities:
People Management & Leadership:
• Lead, mentor, and develop a team of International HR Services Associates and other HR operations staff.
• Manage team performance, conduct regular 1:1s, set goals, and provide feedback and coaching.
• Oversee workforce planning, shift scheduling, and ensure adequate coverage for 24x7 operations.
• Foster a positive, inclusive, and high-performance team culture. Service Delivery & Operations
• Oversee end-to-end employee lifecycle management for international geographies.
• Ensure timely and accurate processing of HR transactions in Workday and ServiceNow.
• Review and approve letters, documentation, and compensation changes prepared by the team.
• Ensure compliance with local and international HR policies, audit requirements, and data privacy standards. Stakeholder & Client Management
• Act as the escalation point for complex HR queries and issues from employees, managers, and HR business partners.
• Build and maintain strong relationships with internal stakeholders across regions.
• Represent the team in cross-functional meetings and projects. Quality, Compliance & Reporting
• Drive regular audits of HR data and processes to ensure accuracy and compliance.
• Monitor and report on team KPIs, SLAs, and service quality metrics.
• Identify process gaps and lead continuous improvement initiatives.
Required Skills and Qualifications:
• 7–10 years of HR Operations / Shared Services experience supporting international geographies.
• Strong expertise in Workday (core HR, letter generation, contracts, compensation, and absence management).
• Hands-on experience in ServiceNow or similar ticketing tools.
• Strong understanding of HR processes, compliance, and documentation standards.
• Exceptional attention to detail, proofreading, and quality control skills.
• Ability to manage high volumes of tasks while ensuring accuracy and timeliness.
• Strong critical thinking, problem-solving, and decision-making skills.
• Excellent written and spoken English communication skills; ability to manage diverse stakeholders.
• Added advantage: Experience in running Python scripts to automate employee filings, audit processes, and letter generation.
Required Skills & Qualifications
• Bachelor’s degree in any discipline.
• 6+ years of HR Operations / Shared Services experience, with at least 2 years in a team lead or supervisory role.
• Strong expertise in Workday (core HR, reporting, letter generation, contracts, compensation, absence management).
• Hands-on experience with ServiceNow or similar ticketing tools.
• Proven ability to manage and motivate teams in a fast-paced, global environment.
• Excellent communication, stakeholder management, and problem-solving skills.
• High attention to detail, quality control, and compliance mindset.
• Flexibility to work in 24x7 shifts and extended hours as required.
.Key Competencies
• People Leadership & Team Development
• Employee Experience Mindset
• Critical Thinking & Problem Solving
• Client Management & Stakeholder Engagement
• Process Excellence & Continuous Improvement
NOTE:
PAN and DOB are required for profile creation
Role
Head/Vice President/General Manager-Recruitment
Timings
Flexible (Permanent)
Industry
Recruitment
Work Mode
Work from office
Functional Area
Human Resources
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
1 - 8 Year(s)
70 - 100 Thousand p.m
Bengaluru, India
1 - 8 Year(s)
70 - 100 Thousand p.m
Bengaluru, India
HRO Learning & Development (German Language
Gratitude Inc1 - 4 Year(s)
35 - 40 Thousand p.m
Bangalore, India
International HR Service – Team Lead
Gratitude Inc6 - 8 Year(s)
Confidential
Mumbai, India
BLUE COLLAR (TA) HIRING MANAGER
Gratitude Inc11 - 15 Year(s)
Confidential
Pune, India
8 - 10 Year(s)
Confidential
Bengaluru, India
Payroll Specialist
Gratitude Inc1 - 4 Year(s)
Confidential
Kolkata, India
1 - 8 Year(s)
70 - 100 Thousand p.m
Bengaluru, India
Success Factors and HRO Team Lead
Gratitude Inc5 - 8 Year(s)
70 - 75 Thousand p.m
Mumbai, India
Employee Benefit - AP
Gratitude Inc12 - 15 Year(s)
140 - 160 Thousand p.m
Pune, India