International Voice Associate - Telecom and Banking Support
Gratitude IncInternational Voice Associate - Telecom and Banking Support
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
International Voice Associate - Telecom and Banking Support - Mumbai - Job Codes 410446 and 412679
Job Codes: Pune Voice - 410446, US Voice Mumbai - 412679
Location: Mumbai - Work From Office
Process: International Voice - Banking and Cards - US and Australia Process, Telecom Activation - International Voice
Hiring Grade: BPO Z, BPO 1, BPO 2
Salary: Up to 7 Lacs CTC for BPO 2
Work Setup: Rotational Shifts Including Weekends and Voluntary Overtime
Eligibility and Experience:
- Graduate with 1 to 3 years of relevant experience in international customer service within a BPS or BPO environment
- Experience in the telecom industry is preferred
- Understanding of Australian and New Zealand culture and customer expectations is desirable
- Proficiency in Microsoft Windows and basic computer applications
- Strong and accurate data entry skills
- Willingness to work rotational shifts, weekends, and voluntary overtime based on business requirements
Key Responsibilities:
- Manage inbound customer calls efficiently throughout the telecom activation process
- Communicate effectively with customers, field technicians, and internal business teams
- Understand customer concerns through active listening and effective questioning
- Provide timely solutions and aim for first call resolution
- Handle customer complaints and escalations professionally with appropriate follow-up
- Identify vulnerable customers and take suitable action or escalate as required
- Collaborate with relevant stakeholders to resolve complaints and track escalations through closure
- Maintain a customer-centric approach and contribute to improving customer experience and advocacy
- Remain calm and professional while handling difficult customers and high-pressure situations
- Ensure compliance with all applicable legal, regulatory, and process requirements
- Work collaboratively as a team member and contribute to overall team performance
Must Have Competencies:
- Excellent verbal and written English communication skills
- Strong customer service orientation
- Ownership and accountability
- Active listening and problem-solving skills
- Ability to manage challenging customer interactions
Good to Have Competencies:
- Business acumen
- Telecom domain knowledge
- Understanding of the ANZ market and culture
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
URGENT!! Team Member - Spanish (Gurgaon)
Gratitude Inc1 - 3 Year(s)
Confidential
Gurugram, India
SuccessFactors & HRO Team Lead - Mumbai
Gratitude Inc5 - 10 Year(s)
₹ 60 - ₹ 70 Thousand p.m
Mumbai, India
Buyer – Strategic Sourcing & Procurement
Gratitude Inc5 - 8 Year(s)
₹ 80 - ₹ 90 Thousand p.m
Hyderabad, India
“French Fluency = ₹10 LPA Opportunity! Are You In?”
Gratitude Inc6 - 15 Year(s)
₹ 70 - ₹ 100 Thousand p.m
Mumbai, India
Accounts Receivable (AR) Collections Associate
Gratitude Inc1 - 5 Year(s)
₹ 50 - ₹ 60 Thousand p.m
Gurugram, India
RTR - Associate Manager
Gratitude Inc7 - 10 Year(s)
Confidential
Chennai, India
12 - 15 Year(s)
₹ 60 - ₹ 100 Thousand p.m
Chennai, India
1 - 3 Year(s)
₹ 50 - ₹ 75 Thousand p.m
Thane, India
HRO Learning & Development (German Language)
Gratitude Inc1 - 10 Year(s)
₹ 25 - ₹ 40 Thousand p.m
Bangalore, India
Customer Service representative -Mandarin Language
Gratitude Inc1 - 8 Year(s)
₹ 70 - ₹ 78 Thousand p.m
Bangalore, India