International Voice Executive | UK Insurance

Gratitude Inc

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4 hours ago

International Voice Executive | UK Insurance

1-4 Year(s)

Mumbai

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Job Description

Key Skills

International voice Process Excellent English communication and presentation skills UK Insurance International voice process experience

2 candidate(s) have already applied for this Job. Apply now

About the Role

We're hiring International Voice Executives with experience in International Customer Service, UK Insurance, US Insurance, Life Insurance, Retirement Services, Pensions, and Voice Support. This opportunity is ideal for candidates who have worked in the insurance domain and possess excellent English communication skills.

Candidates with UK or US Insurance experience, as well as those from international chat or email support who are willing to transition into a voice process, are encouraged to apply.

Key Responsibilities

Handle inbound and outbound customer interactions for UK insurance-related services.
Assist customers with queries related to Life Insurance, Pensions, Retirement, and Insurance Services.
Deliver exceptional customer service through voice and email channels.
Respond to customer queries using approved communication scripts, email templates, and process guidelines.
Maintain high standards of accuracy, professionalism, and customer satisfaction.
Manage high volumes of customer interactions while meeting quality and productivity targets.
Work closely with internal teams to resolve customer concerns efficiently.
Adhere to compliance, process guidelines, and service level agreements (SLAs).

Qualifications

Graduate in any discipline.
1–4 years of experience in International Customer Service or International Insurance processes.
Experience in UK Insurance or US Insurance is highly preferred.
Exposure to Life Insurance, Retirement, or Pension services is an added advantage.
Candidates with international chat or email support experience who are comfortable handling voice support are welcome to apply.
Excellent spoken and written English communication skills.
Strong customer handling, problem-solving, and interpersonal skills.

Benefits

Competitive salary package of ₹6–7 LPA.
Opportunity to build a career in the UK Insurance domain.
Exposure to international customers and global customer service operations.
Professional growth in a fast-paced international voice environment.

Eligibility

Graduation is mandatory.
1–4 years of experience in an International Insurance or International Customer Service process is required.
Excellent English communication skills are mandatory.
Candidates must be willing to work in UK rotational shifts.
Notice period should be between 0–30 days.
Employment gap should not exceed 10 months.
PAN and Date of Birth (DOB) are mandatory for profile creation.
Your CV should clearly highlight your international voice, insurance, customer service, chat, or email support experience. Profiles that do not meet the mandatory requirements may not be considered for review.

Apply now by sharing your updated CV along with your PAN, Date of Birth, Current CTC, Expected CTC, Notice Period, Current Location.

Role

Account Manager

Timings

UK Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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