International Voice Process Executive | Customer Service Associate | US & Australia Process | Mumbai & Pune
Gratitude IncInternational Voice Process Executive | Customer Service Associate | US & Australia Process | Mumbai & Pune
Job Description
Key Skills
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Job Title : International Voice Process Executive | Customer Service Associate | US & Australia Process | Mumbai & Pune
Job Description :
We are hiring Customer Service Associates for International Voice Processes supporting US and Australia Banking & Cards customers. This opportunity is ideal for candidates with international voice experience who have excellent communication skills and a passion for delivering exceptional customer service.
Locations: Mumbai & Pune
Experience: 1–3 Years
Key Responsibilities
Handle customer queries through inbound/outbound voice support.
Deliver excellent customer service while meeting quality standards.
Achieve SLA, AHT, CSAT, and productivity targets.
Resolve customer concerns efficiently and professionally.
Maintain accurate customer records and documentation.
Follow process guidelines and compliance requirements.
Adapt to changing business requirements and process updates.
Required Qualifications
Graduate with 1–3 years of International Voice experience.
OR HSC with 18 months–3 years of International Voice experience.
Experience in Banking, Travel, Healthcare, Collections, E-commerce, Telecom, or Technical Support is preferred.
Excellent English communication with a neutral accent.
Good computer skills and typing proficiency.
Willing to work in a 24×7 rotational shift.
Required Skills
International Voice Process
Customer Service
Excellent Communication Skills
Banking & Cards Support
Customer Relationship Management
Important Notes
Ex TCS Employees can't apply
- PAN and DOB are required for profile creation
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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