International Voice Process Executive

Location: Hyderabad
Experience: 1–3 years
Employment type: Full-time

About the role

We’re looking for a customer-focused International Voice Process Executive to support international customers over the phone. You’ll answer questions, resolve issues, and provide a helpful, professional experience on every call.

Responsibilities

• Handle inbound and/or outbound customer calls in English.

• Understand customer needs and resolve queries clearly and efficiently.

• Follow call-handling procedures, quality standards, and compliance requirements.

• Record customer interactions accurately in the required systems.

• Meet agreed targets for call quality, customer satisfaction, and productivity.

• Escalate complex issues to the appropriate team.

Requirements

• 1–3 years of experience in an international voice process or customer support role.

• Strong spoken English and clear communication skills.

• Good listening, problem-solving, and customer-handling skills.

• Comfortable working with computers and customer-service tools.

• Willingness to work rotational shifts, including night shifts, and weekends as required.

• Graduate or equivalent qualification preferred.

What we offer

• Competitive compensation.

• Training and ongoing support.

• Opportunities to grow within the customer service team.

To apply: Share your résumé and contact details with the hiring team.