Italian Customer Service (Banking)

Gratitude Inc

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3 weeks ago

Italian Customer Service (Banking)

2-8 Year(s)

Mumbai, Delhi

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Job Description

Key Skills

CRM (Customer relationship Management) Customer Service Language Translation customer support voice process skills banking operations Strong English Communication Skills client handling experience

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Italian Customer Service – Banking

Location: Mumbai / Delhi
Experience: 2–8 Years
Work Mode: Work From Office
Shift: As per business requirement

Job Overview

We are hiring candidates for an Italian Customer Service – Banking role. The ideal candidate should have strong Italian language proficiency, good English communication skills, and the ability to read, understand, and translate Italian. Banking domain experience is preferred but not mandatory.

Educational Qualification

Graduation is compulsory.
Freshers can apply if they are full-time Commerce graduates with B2 proficiency in English.
Candidates from non-Commerce backgrounds may be considered if they have relevant previous work experience.
B2 Italian language proficiency is mandatory.

Key Skills

Italian Language – B2
English Communication
Italian Translation
Italian Reading & Comprehension
Customer Service
Banking Operations
Customer Query Resolution
Email & Voice Communication
Problem Solving
Client Handling

Key Responsibilities

Handle customer queries and provide appropriate resolutions in Italian and English.
Read, understand, and translate Italian-language communications.
Provide accurate and professional customer support.
Resolve customer issues while maintaining service quality and process compliance.
Communicate effectively with customers and internal teams.
Follow defined banking processes, policies, and quality standards.
Maintain accurate customer and transaction-related information.
Meet defined productivity, quality, and service-level targets.

Eligibility Requirements

B2 Italian language proficiency is mandatory.
Graduation is compulsory.
Candidates must have average/good English communication skills.
Candidates must be willing to work from the office.
Banking domain experience is preferred but not mandatory.
Candidates must have “Italian” explicitly mentioned on their CV.
Mumbai candidates should be available to work from TCS Powai, Mumbai.

Important

Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) are required for profile creation.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

Banking / Financial Services / Broking

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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