Job Title: Customer Service Specialist

Gratitude Inc

1132 Views

1 year ago

Job Title: Customer Service Specialist

1-4 Year(s)

25 - 50 Thousand p.m

Mumbai

Job Description

Key Skills

Communication BPO Voice Process Communication Skills Client Servicing BPO Skills Acquire New Clients BPO Operations BPO industry BPO Recruitment BPO Hiring Client Relationship BPO Call center good communication skills International BPO BPO/ITES client management Management BPO bpo

2 candidate(s) have already applied for this Job. Apply now

Job Title: Customer Service Specialist

Join our team and provide exceptional customer support!

Responsibilities include :

Respond promptly and courteously to customer inquiries via various communication channels (phone, email, chat, etc.).

Provide accurate information and guidance to customers regarding products, services, policies, and procedures.

Assist customers in troubleshooting and resolving issues they may encounter, striving for first-contact resolution whenever possible.

Maintain a deep understanding of our products and services to address customer inquiries effectively.

Maintain a positive and professional demeanor at all times, ensuring that customers feel valued and respected.

Stay up-to-date with industry trends and customer service best practices to enhance your performance.

Qualifications:

HSC + 1 Year Experience in BPO Graduates

+ 9 Months Experience in BPO Excellent verbal and written communication skills.

Role

Manager-Technical

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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