Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Manager – Domain Expert | Utilities

247 Views 4 weeks ago
Experience 10–15 Year(s)
₹
Salary ₹ 1 – 1.67 Lacs p.m
Location Kolkata
73 candidate(s) already applied

Job Description

Hiring: Manager – Domain Expert | Utilities

Location: Kolkata
Experience: 10–15 Years
Band: BPO 5/6
CTC: Up to ₹20 LPA

Are you a Utilities Domain Expert with strong expertise in Electricity & Gas operations across Australian & UK retail markets? This could be your next opportunity!

Key Expertise: Meter-to-Cash / Customer-to-Cash
Customer lifecycle, metering, tariffs & billing
Payments, collections, complaints & exceptions
Process improvement, RCA, analytics & value creation
Automation, controls & transformation
Cross-functional stakeholder management

Experience: 8–10+ years in BPO/Shared Services/Operations/Transformation, including 5+ years in Utilities
Bachelor’s degree required | Lean Six Sigma preferred

Ex-TCS employees cannot apply.
PAN & DOB are mandatory for profile creation.

Interested? Apply through the questionnaire:
https://myglit.com/lateral/cref/d799ec83ec

Key Skills

17 Skills
Automation Change management Handling Complaints Root cause analysis Stakeholder Management Process Mapping operations skills Process Improvement continuous improvement billing process compliance quality 5–8 Years or more relevant business & technical analysis experience in Payments. Exceptional verbal and written communication skills Utilities domain (Retail / Collections / Billing preferred) Collections.. Strong knowledge of Australian and UK electricity and gas retail-market processes. Minimum 5 years of relevant experience in electricity and/or gas utilities.

Role Specifications

Role
Manager -Customer Service
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service

Similar Jobs

View all
Gratitude Inc logo

HR DELIVERY LEAD - RESOURCING GERMAN LANGUAGE B2./C1

Gratitude Inc • 16 – 18 Year(s)
Stakeholder Management SLA Requirements German bilingual
₹ 1.5 – 1.7 Lacs p.m Bangalore, India
Gratitude Inc logo

IID Coordinator Accounts payable

Gratitude Inc • 4 – 8 Year(s)
P2P Disputes Management Strong knowledge of Accounts Payable and P2P processes
₹ 63 – 70 Thousand p.m Mumbai, India
Gratitude Inc logo

Trainer - Voice_A_Kolkata

Gratitude Inc • 3 – 8 Year(s)
Coaching Customer Service Quality Management System
Confidential Kolkata, India
Gratitude Inc logo

Payroll Specialist – ANZ Geo

Gratitude Inc • 1 – 4 Year(s)
Confident Multitasking Oracle
₹ 50 – 55 Thousand p.m Kolkata, India
Gratitude Inc logo

Delivery Manager – Capital Markets

Gratitude Inc • 10 – 15 Year(s)
Profit & Loss (P&L) Capital Markets Client Relationship
Confidential Thane, India
Gratitude Inc logo

About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

View Company Profile →
Piyush Rathi
Piyush Rathi
Recruiter - Gratitude Inc
★★★★★ 5.0
Location NA, india
Network 0+ Followers
Activity 500+ Posts
View Profile

Interview Tips

Curated for this role
Guide
Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?
Explore Interview Guide →
Mobile App

Get the Best Jobs

Right on your fingertips with instant alerts

GET IT ON Google Play
Download on App Store
Search more jobs by Gratitude Inc