Media Operations & Master Control Specialist – Bangalore

Location: Bangalore

Experience: 1–8 Years
Band: BPO 1 / 2 / 3
Salary: Up to ₹10 LPA
Shift: 24x7 Rotational Shifts (Including Night Shifts, Weekends & Holidays)
Work Mode: Work From Office (subject to confirmation)

Job Overview

We are hiring skilled professionals for Media Operations, Master Control, Media Mastering, Broadcast Operations, and Product Management Solutions. The role involves supporting end-to-end media workflows across broadcast, OTT, and post-production environments.

Candidates will be responsible for media ingest, asset preparation, technical quality control (QC), mastering, live channel monitoring, metadata management, content delivery, and media workflow coordination. The ideal candidate should have knowledge of broadcast technologies, media formats, asset management systems, and post-production tools.

Key Responsibilities

1. Media Operations & Mastering

• Perform media ingest, asset preparation, validation, transcoding, and editorial updates.

• Conduct technical quality checks on audio, video, subtitles, captions, metadata, loudness, synchronization, and color space.

• Prepare and validate final media masters for broadcast and OTT distribution.

• Work with media formats such as IMF, ProRes, DCP, MP4, proxy files, timed text, and multi-language audio.

• Perform compliance edits, file replacements, and content corrections.

• Support HDR/SDR conversions, Dolby Vision workflows, and color management.

• Generate QC reports and maintain accurate asset records.

• Troubleshoot media file and delivery-related issues.

2. Master Control & Broadcast Operations

• Monitor live broadcast channels and ensure uninterrupted transmission and playout.

• Manage playlists, transmission schedules, break placements, and as-run logs.

• Monitor channel performance and respond to on-air incidents.

• Coordinate with engineering and operations teams to resolve technical issues.

• Support live events and multi-channel broadcast operations.

• Follow operational procedures, compliance requirements, and SLAs.

3. Media Workflow & Asset Management

• Manage content ingest, metadata validation, asset tracking, and delivery workflows.

• Coordinate with post-production, broadcast, OTT, and distribution teams.

• Maintain asset lifecycle management and metadata governance.

• Work with Digital Asset Management (DAM), Content Management Systems (CMS), and Broadcast Management Systems.

• Maintain workflow documentation and standard operating procedures.

4. Product Management & Solution Support

• Gather business requirements and support media workflow solution development.

• Coordinate with business stakeholders, product, engineering, and operations teams.

• Assist in system implementation, testing, migration, and deployment activities.

• Support broadcast management systems and workflow integrations.

• Participate in automation, platform enhancement, and process improvement initiatives.

5. Operational Excellence

• Meet operational KPIs and Service Level Agreements (SLAs).

• Support audits, reporting, governance, and operational reviews.

• Identify opportunities for workflow automation and process optimization.

• Share knowledge and support junior team members.

• Work effectively in a 24x7 rotational shift environment.

Required Skills & Technical Knowledge

Media Operations & Mastering:

• Media ingest, transcoding, encoding, mastering, and media servicing.

• Technical QC for audio, video, subtitles, captions, loudness, and synchronization.

• IMF, ProRes, DCP, HDR/SDR, Dolby Vision, and color management.

• SD, HD, UHD, and broadcast delivery standards.

• Post-production and OTT media workflows.

Master Control & Broadcast:

• Live playout and channel monitoring.

• Playlist management and transmission scheduling.

• Broadcast operations and incident management.

• Master Control Room (MCR) operations.

Media & Editing Tools:

• Adobe Premiere Pro, DaVinci Resolve, Avid, and Pro Tools.

• Colorfront Transkoder, DVS Clipster, and MediaInfo.

• Nugen Audio Toolkit, Caption Maker, and Dolby Vision Metafier.

Asset Management & Workflow Platforms:

• Reach Engine, Dalet, ScheduALL, Aspera, Vubiquity, Amdocs, and OOONA.

• CMS and DAM platforms.

Broadcast Technologies:

• iTX, PlayBox, Harris, Ateme, Grass Valley, and InetSat.

• Broadcast Management Systems: Whatson, BroadView, BOSS, and Champ.

Additional Technologies:

• SQL, XML, JSON, Boomi, and Kafka.

• Advanced MS Excel.

• AWS Media Services (good to have).

Candidate Requirements

• 1–8 years of relevant experience in Media Operations, Broadcast Operations, Mastering, Post Production, OTT, or Media Servicing.

• Bachelor's degree in Media, Cinema, Broadcast, Post Production, or a related discipline preferred.

• Strong knowledge of media workflows, technical QC, content delivery, and asset management.

• Excellent analytical, troubleshooting, and problem-solving abilities.

• Strong attention to detail and communication skills.

• Ability to work under pressure and meet strict delivery timelines.

• Willingness to work in 24x7 rotational shifts, including nights, weekends, and holidays.

Important Hiring Information

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for candidate profile creation.

• Candidates must be comfortable working in rotational shifts.

• Location: Bangalore.

• Salary: Up to ₹10 LPA.

Apply now if you have relevant experience in Media Operations, Master Control, Media Mastering, or Broadcast Technology.