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MIS & Reporting Specialist – Collections [B2B OTC]
Gratitude IncMIS & Reporting Specialist – Collections [B2B OTC]
Job Description
Key Skills
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MIS & Reporting Specialist – Collections [B2B OTC]
Location: Gurgaon, India | Work Setup: Onsite, Night Shift
Job Type: Full-time | Band: BPO 3 | Experience: 3–5 Years
Job ID: 396519 | Salary: Up to 9 LPA | Shift: Night Shift | WFO: 100% Onsite
Role Summary
Own MIS and reporting for B2B collections under OTC lifecycle. Monitor, analyze, and report on receivables, aging, and collection performance. Build databases, automate reports using Excel/VBA, and provide actionable insights to improve efficiency and compliance.
Key Responsibilities
- Data Management: Monitor and manage collections data from multiple sources. Ensure accuracy and completeness in the collections management system
- Reporting & Analytics: Develop and maintain databases and reports. Generate regular and ad-hoc reports on collection performance, outstanding receivables, and aging accounts. Analyze trends and identify issues
- Automation & Tools: Use Advanced Excel, VBA, Financial Modeling, and DBMS to automate and improve reporting. Work with IT/Finance to integrate and automate collections systems
- Process Improvement: Evaluate current collections processes and recommend improvements. Implement and monitor new tools/processes to enhance efficiency
- Stakeholder Reporting: Create and present reports to senior management with key metrics and trends. Support strategy and policy development for collections
- Compliance & Audit: Ensure compliance with company policies and legal regulations. Maintain records and documentation for audits and regulatory reviews
Required Skills & Experience
- Experience: 3–5 years in MIS, Reporting, or Data Analytics. OTC Lifecycle/B2B Business understanding preferred
- Technical Skills: Advanced MS Excel, VBA/Macros, Financial Modeling, Data Analysis Tools, DBMS
- Competencies: Strong analytical skills, Complex data interpretation, Process discipline, Attention to detail
Working Conditions
100% Work from Office mandatory. Night shifts applicable by default. Extended hours may be required.
Role
Customer Service Executive
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
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