Network Support Engineer
Gratitude IncNetwork Support Engineer
Job Description
Key Skills
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Role/Skill: Network Support Engineer
Location: Hyderabad | Pune
Experience: 2–3 Years
Band: BPO 1/2
Salary: ₹6–7 LPA
Job Description
We are looking for candidates with 2–3 years of experience in endpoint and basic network support. The role involves providing L1/L2 support for end-user systems and assisting with day-to-day network and security operations. Candidates should have basic knowledge of Cisco Switching & Routing and Palo Alto Firewall fundamentals.
Key Responsibilities
Provide endpoint support for desktops, laptops, operating systems, and standard IT applications.
Troubleshoot basic network issues related to LAN, VLANs, IP addressing, and connectivity.
Assist in monitoring and performing basic configuration checks on Cisco switches and routers.
Support Palo Alto Firewall operations, including rule verification, NAT checks, and log monitoring.
Respond to incidents and service requests as per SLA guidelines.
Maintain accurate documentation of issues, resolutions, and support activities.
Required Skills
Basic knowledge of Cisco Switching & Routing.
Understanding of Palo Alto Firewall fundamentals.
Strong troubleshooting and analytical skills.
Good communication and documentation skills.
Mandatory certification: CCNA, Network+, or equivalent.
Important Notes
Ex-TCS employees are not eligible to apply.
PAN Card and Date of Birth are mandatory for profile creation.
Candidates must be willing to work from Hyderabad or Pune.
Questionnaire Link
Please fill out the questionnaire form using the link shared below.
Note: Filling out this form is mandatory for further processing of your application. Only candidates who complete the questionnaire will be considered for the next stages of the hiring process.
You can insert your questionnaire link directly below the "Questionnaire Link" section before sharing it with candidates.
Role
L2 Support Engineer
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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