Team Lead-Supply Chain Management

Gratitude Inc

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2 weeks ago

Team Lead-Supply Chain Management

6-8 Year(s)

40 - 60 Thousand p.m

Bangalore

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Job Description

Key Skills

Team Handling Customer Focus Sales Order Management Customer Focus

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Job Title: Team Lead – Supply Chain Management

Location: Bangalore
Experience: 6–8 Years
Band: BPO 3/4

Job Summary

We are hiring a Team Lead – Supply Chain Management to manage end-to-end order management operations, ensure KPI delivery, and lead a team while maintaining strong client relationships. The role requires hands-on experience in sales order management, performance monitoring, and process improvement.

Key Responsibilities

Monitor team performance and conduct regular internal reviews
Ensure delivery, quality, and exception handling are effectively managed
Take ownership of KPIs and ensure daily operational targets are met
Meet business, operational, and contractual objectives
Manage client relationships and stakeholder communication
Lead, mentor, and motivate the team
Handle escalations and ensure timely resolution

Must-Have Skills

Strong experience in Sales Order Management
Customer-focused approach
Team handling experience

Good to Have

Strong understanding of Supply Chain Management (SCM) processes

Screening Questions

Do you have a strong understanding of Supply Chain functions?
Are you proficient in the Order Entry process?
Do you have team handling experience?
Have you led a Sales Order Management team?
What KPIs do you track for order management?
How do you analyze errors and implement corrective actions?
How do you handle recurring quality issues?
How do you train and upskill new team members?
How do you manage staffing during peak periods (month/quarter end)?
How do you present performance metrics to clients/leadership?
Have you led any process improvement initiatives? Explain.

Important Notes

Ex-TCS employees are not eligible to apply
PAN and Date of Birth are required for profile creation

Application Form

Please fill out the below questionnaire to proceed with your application:
https://myglit.com/lateral/cref/d77d846e78

Mandatory Note

Filling out this form is mandatory for further process. Applications without the completed form will not be considered.

Role

Team Leader

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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