Network Support Engineer
Gratitude IncNetwork Support Engineer
Job Description
Key Skills
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Job Title: Network Support Engineer
Location: Hyderabad | Pune
Experience: 2–3 Years
Employment Type: Full-Time
Salary: ₹6–7 LPA
Band: BPO 1/2
Role Overview
TCS is hiring a Network Support Engineer to provide L1/L2 support for end-user systems and assist in day-to-day network and security operations. The role involves endpoint support, basic Cisco networking, Palo Alto Firewall support, incident management, troubleshooting, and documentation while ensuring SLA compliance.
Key Responsibilities
Provide L1/L2 support for desktops, laptops, operating systems, and IT applications.
Troubleshoot LAN, VLAN, IP addressing, and network connectivity issues.
Monitor and perform basic configuration checks on Cisco switches and routers.
Support Palo Alto Firewall operations, including rule verification, NAT checks, and log monitoring.
Respond to incidents and service requests within defined SLAs.
Maintain technical documentation and incident records.
Assist with endpoint and network troubleshooting.
Coordinate with infrastructure and security teams for issue resolution.
Required Skills & Qualifications
2–3 years of experience in Endpoint Support and Network Support.
L1/L2 Technical Support.
Cisco Switching & Routing.
LAN & VLAN.
IP Addressing.
Palo Alto Firewall.
NAT.
Incident Management.
Network Troubleshooting.
Documentation.
Strong communication and analytical skills.
Preferred Skills
CCNA
CompTIA Network+
Cisco Networking
Firewall Monitoring
Windows OS
Desktop Support
IT Service Management (ITSM)
ServiceNow
Network Monitoring
Important Notes
Ex-TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.
Application Process
To proceed with your application, please complete the AI Assessment using the link below.
Assessment Link: https://myglit.com/lateral/cref/5c5ea1beba
Role
Network Administration
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
IT Software/Hardware
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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