OHL 413962 Customer Data Specialist

Gratitude Inc

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OHL 413962 Customer Data Specialist

5-8 Year(s)

Hyderabad

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Job Description

Key Skills

Customer Service

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Role/Skill: Customer Data Specialist

Location: Hyderabad

Experience: 5-8 years

Band: BPO 3

Job ID: 404304

RESPONSIBILITIES

+ Configure and maintain SMAX Service Contracts, Parts, Technicians, and Stocking Locations.

+ Perform SAP Customer Setup, Technician Setup, and master data maintenance activities.

+ Manage Installed Base (IB) creation, updates, and Decommissioning (Decom) in SAP and SMAX.

+ Execute Scheduled and Unscheduled Work Order (WO) creation in SMAX as per service requirements.

+ Handle Customer Master Change Requests and ensure data accuracy between SAP and SMAX.

+ Perform New IB setup along with SAP/SMAX location configuration.

+ Conduct ATP (Available-to-Promise) checks to support service and parts availability.

+ Manage SW version updates and related system configuration changes.

+ Ensure accuracy and governance of SMAX part setup and service-related master data.

EDUCATION
+ Graduate with 5 to 8 years of Supply Chain/Logistics operations experience

+ Understanding of Inventory Management, Warehouse, and Master data

+ Good Knowledge of MS Office, Word, Excel and Power BI

SKILLSET
+ SMAX Configuration & Operations: Service contract, part, technician & stocking location setup; scheduled and unscheduled WO creation.

+ SAP Functional Knowledge: Customer master and technician setup; Installed Base (IB) lifecycle management; SAP–SMAX location integration.

+ Service Operations: ATP validation, SW version update coordination, and SAP–SMAX data synchronization.

SKILLS
+ Analytical thinking

+ Strong analytical skills, Communication

+ Result orientation

+ Strong working knowledge of SMAX and SAP service operations.

+ Expertise in service order lifecycle management, including master data configuration.

+ Analytical skills to evaluate ATP, IB accuracy, and service readiness.

+ Effective coordination with service, logistics, and technical teams.

+ High attention to detail in system configuration and master data governance.

MUST HAVE
+ Experience in transportation planning & execution, warehouse coordination, and shipment lifecycle tracking

+ Ability to reconcile shipment records (dispatch vs. receipt, freight bills vs. contracted rates) and resolve discrepancies

+ Hands‑on usage of ERP/TMS/WMS (e.g., SAP S/4, SAP TM/EWM, Oracle, Manhattan); familiarity with Ariba/e‑invoicing portals for vendor communications

GOOD TO HAVE
+ Experience in Logistics, inventory principles & master data governance.

EXPECTATIONS
1. Own and ensure end-to-end accuracy of service master data across SAP and SMAX.

2. Act as a key operational support for service contracts, Installed Base, and work order management.

3. Ensure seamless SAP–SMAX integration for customers, technicians, locations, and parts.

4. Proactively identify and address gaps in service setup, parts readiness, and system configuration.

5. Support continuous improvement through process standardization, system enhancements, and data audits.

6. Organize timely meetings with carriers, warehouses, and customer teams for issue resolution and performance reviews.

7. Hands-on experience with ERP/TMS/WMS systems (SAP S/4, SAP TM/EWM, Ariba, or similar tools) for logistics and inventory transactions.

8. Support continuous improvement initiatives in logistics and inventory processes; update SOPs and training documents.

9. Willingness to work in US shift timings

10. Other Skills:

+ Excellent Communication.

+ Good Analytical Skills.

+ Team Player

PAN and DOB are required for profile creation
Must be a graduate

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Macdonald Cookey

Recruiter - Gratitude Inc

NA, nigeria

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