OHL German-Customer Service Executive
Gratitude IncOHL German-Customer Service Executive
Job Description
Key Skills
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Job Title: German Language Specialist – Customer Support
Location: Mumbai – TCS Kensington Office
Experience: 2 to 6 Years
Qualification: Any Full-Time Graduate (Commerce Preferred)
Grade: Grade 1 / Grade 2
Shift Timing: 2:00 PM to 12:00 Midnight
Role Purpose
We are looking for a skilled German Language Specialist with strong German reading, writing, and speaking abilities. The candidate will be responsible for communicating and interacting with customers professionally in both German and English.
Key Responsibilities
Communicate with customers effectively in German and English.
Handle customer interactions in a professional and courteous manner.
Read, understand, and respond to customer queries in German.
Ensure accurate written and verbal communication.
Maintain high standards of customer service and communication quality.
Use MS Office applications effectively for day-to-day work and reporting.
Must-Have Skills
Strong German reading, writing, and speaking skills.
B2 or above certification in the German language is mandatory.
Good fluency in English and German.
Good MS Office competency.
Ability to interact with customers professionally and courteously.
Strong communication and interpersonal skills.
Eligibility Criteria
Experience: 2 to 6 years.
Qualification: Any full-time graduate; Commerce graduates preferred.
German Certification: B2 or above mandatory.
Candidates must be comfortable working from 2:00 PM to 12:00 Midnight.
TCS ex-employees are not eligible to apply.
Role
Customer Service Executive
Timings
UK Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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