Onboarding Manager – HRO Services
Gratitude IncOnboarding Manager – HRO Services
Job Description
Key Skills
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Job Description – Onboarding Manager – HRO Services
Role: Onboarding Manager – HRO Services
Location: Bengaluru
Experience: 9–12 Years
Band: BPO 5
Salary: Up to ₹17 LPA
Job Code: 435098
Job Type: Full-Time
Shift: Night Shift – Any time between 6:00 PM IST and 5:00 AM IST
Work Mode: Work From Office
Job Summary
The Onboarding Manager – HRO Services will be responsible for managing the end-to-end onboarding process for new employees and ensuring a seamless transition into HRO systems and services.
The role involves managing onboarding projects, coordinating internal teams, working closely with clients, ensuring compliance and documentation, monitoring performance, and driving continuous improvements to deliver an excellent onboarding experience and strengthen long-term client relationships.
Key Responsibilities
Onboarding & Process Management
Oversee the complete onboarding process for new employees and ensure timely completion of onboarding activities.
Manage onboarding projects from initiation through successful completion.
Develop detailed project plans, timelines, milestones, and deliverables.
Coordinate with internal teams to understand and fulfil client-specific onboarding requirements.
Ensure a smooth transition of client employees into HR systems and HRO processes.
Client & Stakeholder Management
Act as the primary point of coordination between clients and internal teams.
Understand client requirements and customize onboarding solutions accordingly.
Build and maintain strong client relationships through effective communication.
Proactively identify and resolve onboarding issues and escalations.
Provide regular status updates and performance insights to clients and leadership.
Compliance & Documentation
Ensure all required employee documentation is collected, verified, and processed accurately.
Ensure onboarding activities comply with applicable regulatory and legal requirements.
Maintain accurate onboarding records and documentation for audit purposes.
Ensure adherence to defined policies, procedures, and compliance standards.
Employee Onboarding Support
Facilitate the onboarding of client employees into HRIS and HRO platforms.
Ensure timely communication of HR policies, benefits, processes, and relevant employee information.
Coordinate with relevant teams to resolve employee onboarding queries.
Performance Monitoring
Track onboarding KPIs such as turnaround time, onboarding timelines, client satisfaction, and employee engagement.
Analyze performance data and identify trends, gaps, and risks.
Prepare regular reports and provide actionable insights to leadership.
Ensure delivery against agreed SLAs and client expectations.
Team Management
Lead and manage a team of 35+ employees.
Allocate responsibilities and monitor team performance.
Coach, mentor, and develop team members to achieve operational and client objectives.
Ensure appropriate staffing, productivity, quality, and adherence to process standards.
Continuous Improvement
Identify process gaps and implement solutions to improve onboarding efficiency.
Drive process standardization, automation, and continuous improvement initiatives.
Stay updated on HRO industry trends and best practices.
Recommend improvements that enhance operational efficiency and client satisfaction.
Technical Skills
HRO / HR Services
Employee Onboarding
HR Operations
HRIS Platforms – ADP / Workday / BambooHR
Project & Implementation Management
Advanced MS Excel
Compliance & Documentation
MIS Reporting & Data Analysis
Key Competencies
Strong Project Management
Client & Stakeholder Management
Team Leadership
Analytical & Problem-Solving Skills
Decision-Making
Process Management
Organizational Skills
Attention to Detail
Excellent Communication
Relationship Management
Candidate Requirements
Bachelor's degree in Human Resources, Business Administration, or a related field.
9–12 years of overall experience, with 10+ years preferred in HRO, HR Services, or related industries.
Minimum 5 years of experience in onboarding, implementation, or lead/managerial roles.
Proven experience managing a team of 35+ employees.
Strong experience in client-facing HRO operations and employee onboarding.
Hands-on experience with HRIS platforms such as ADP, Workday, or BambooHR.
Advanced Excel skills with strong reporting and analytical capabilities.
Strong ability to manage multiple priorities and deliver under tight deadlines.
Willingness to work in the specified night-shift window.
Eligibility
Ex-TCS employees are not eligible to apply.
PAN and DOB are required for profile creation.
Role
Human Resources Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
Human Resources
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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