Operations Manager
Gratitude IncOperations Manager
Job Description
Key Skills
34 candidate(s) have already applied for this Job. Apply now
Location: Chennai / Indore
Experience: 5–10 Years
Salary: ₹16–17 LPA
Band: BPO 5
Shift: 24/7 (Rotational Shifts)
Work Mode: Work from Office
Mandatory Requirement:
Relevant Google Product Operations experience
Key Skills Required:
Strong operations management experience
Proven experience in leading, coaching, and managing teams
Ability to monitor KPIs and analyze performance data
Expertise in performance governance, compliance, and SLA management
Workforce planning, resource allocation, and operational forecasting
Excellent communication, stakeholder management, and problem-solving skills
Strong analytical and decision-making abilities
Experience driving process improvements and operational excellence
Responsibilities:
Ensure adherence to KPIs, compliance standards, and operational goals
Lead, mentor, and coach teams to achieve business objectives
Monitor team and individual performance and implement improvement plans
Conduct daily team meetings and ensure effective communication
Plan staffing requirements and optimize resource allocation
Oversee day-to-day operational workflows and resolve operational issues
Analyze performance trends and implement continuous process improvements
Escalate critical risks and operational issues to the Account Manager
Support employee development through training, mentoring, and career growth initiatives
Eligibility:
5–10 years of Operations Management experience
Mandatory experience supporting Google Products/Operations
Willing to work from the office in 24/7 rotational shifts
Ex-TCS employees are not eligible to apply
PAN and Date of Birth are mandatory for profile creation
Apply Here:
Questionnaire Link: https://myglit.com/lateral/cref/47362dc3ac
Note: Filling out the above questionnaire is mandatory. Only candidates who complete the form will be considered for further processing.
Role
Operations Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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