Packaged/SaaS Application Engineer

Gratitude Inc

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17 hours ago

2-3 Year(s)

Bombuflat

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Job Description

Key Skills

Oracle Troubleshooting AWS Amazon Web Services enterprise application integration

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Job Title : Packaged/SaaS Application Engineer

Job Summary

We are looking for a Packaged/SaaS Application Engineer with strong expertise in Oracle Integration Cloud Service (ICS) to configure and support packaged and SaaS applications. The role involves adapting application features, managing releases, monitoring system stability, troubleshooting issues, and using standard tools, APIs, and low-code platforms to align technical solutions with business requirements.

The ideal candidate will work closely with stakeholders and cross-functional teams to understand requirements and implement solutions that improve operational efficiency while maintaining application compatibility and performance.

Roles & Responsibilities

Configure and support packaged and SaaS applications based on business requirements.
Perform independently and develop into a Subject Matter Expert (SME).
Actively participate and contribute to team discussions.
Provide effective solutions to work-related technical problems.
Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
Monitor application performance and troubleshoot issues to ensure optimal functionality.
Manage application configurations and support release activities.
Develop and maintain documentation related to application configurations and processes.
Work with APIs and web services for application connectivity and integration.
Utilize low-code platforms and standard tools to develop business solutions.
Stay updated with industry trends and best practices to enhance application capabilities.
Provide training and technical support to end-users.

Professional & Technical Skills

Expert proficiency in Oracle Integration Cloud Service (ICS).
Strong understanding of application integration methodologies and best practices.
Experience with cloud-based application deployment and management.
Familiarity with APIs and web services.
Knowledge of low-code development platforms.
Experience in troubleshooting and resolving application-related issues.
Strong analytical and problem-solving skills.
Ability to collaborate effectively with cross-functional teams.

Important Eligibility

Minimum 2 years of relevant experience in Oracle Integration Cloud Service (ICS).
Strong hands-on experience with Oracle Integration Cloud Service (ICS).
Candidates must be currently located in the Philippines.
Candidates must already have the legal right to live and work in the Philippines.
Must be willing to work onsite in Manila.
Must be amenable to a shifting work schedule.
Ability to work independently and contribute as an SME is required.

Benefits & Perks

Competitive salary package
Performance bonus
13th Month Pay
Day 1 HMO and Life Insurance coverage
Flexible working arrangements*
Company-sponsored training, upskilling, and certifications
Expanded maternity and paternity benefits*
Employee Stock Purchase Plan
Inclusive and collaborative work culture

Recruitment Process

Screening with CV Reviewer
Validation and further CV screening through Workday, including HRI Toolkit, FCV, and CV
Client review

Pre-Screening Questions

How many years of relevant experience do you have in Oracle Integration Cloud Service (ICS)?
Do you have hands-on experience with at least one major SIEM platform, such as Google SecOps, Splunk, Sentinel, QRadar, or ArcSight?
Rate your proficiency in Oracle Integration Cloud Service (ICS) from 1 to 10, with 10 being the highest.
What is your last drawn salary?
What is your salary expectation?
Are you amenable to working onsite in Manila on a shifting schedule?

Role

Computer Operators

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

IT Software/Hardware

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