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GRATITUDE INC
APAC · AFRICA · U.S.A

Playout Operator II

18 Views 21 hours ago
Experience 1–5 Year(s)
₹
Salary Confidential
Location Bangalore
5 candidate(s) already applied

Job Description


Job Description

We are seeking a detail-oriented Playout Operator II to support broadcast transmission operations by validating and loading television playlists and media materials into the Inetsat transmission platform. The role will ensure accurate and timely playout delivery, monitor workflow performance, resolve content-related issues, and maintain operational standards.

The ideal candidate will have experience in broadcast playout operations, knowledge of media formats and transmission workflows, and the ability to manage operational issues while supporting continuous process improvement.

Job Details

  • Location: Bangalore, India

  • Experience: 1–5 Years

  • Work Schedule: Rotational shifts covering EMEA business hours (up to 9:00 PM CET), with weekend on-call responsibilities.

Requirements

  • Associate degree or equivalent relevant professional experience.

  • Previous experience in broadcast playout operations.

  • Understanding of television playlists, media materials, and broadcast transmission workflows.

  • Knowledge of media formats, audio formats, and media transport methods.

  • Strong problem-solving and troubleshooting abilities.

  • Good written and verbal English communication skills.

  • Strong attention to detail and ability to work within operational deadlines.

  • Interest in innovation, process improvement, and operational efficiency.

  • Willingness to work rotational shifts and provide weekend on-call support.

Key Responsibilities

  • Validate television playlists and media materials before loading them into the Inetsat transmission platform.

  • Identify, investigate, and resolve playlist discrepancies, missing materials, and incorrect content.

  • Serve as a subject matter expert and primary point of contact for playout delivery matters.

  • Coordinate escalations involving missing or inaccurate materials to ensure timely resolution.

  • Maintain operational logs, prepare accurate reports, and support SLA monitoring.

  • Manage the insertion of secondary elements and configuration of channels and services.

  • Monitor workflow performance and ensure compliance with established operational standards.

  • Identify process gaps, implement improvements, and measure the value of improvement initiatives.

Other Details

Key Skills:

  • Broadcast Playout Operations

  • Playlist Validation and Management

  • Media and Audio Formats

  • Transmission Platforms

  • Content Delivery Operations

  • Workflow Monitoring

  • SLA Reporting

  • Problem-Solving and Troubleshooting

  • Process Improvement

  • Communication and Team Collaboration

Application Note: Candidates with hands-on broadcast playout experience and knowledge of transmission workflows are encouraged to apply.

How to Apply

submit updated CV, highlighting relevant broadcast playout and transmission experience.

Key Skills

1 Skills
Broadcast playout operations

Role Specifications

Role
Shift Operations Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service

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Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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