Process Associate – Voice Advanced

Gratitude Inc

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1 day ago

Process Associate – Voice Advanced

1-5 Year(s)

₹ 42 - ₹ 58.33 Thousand p.m

Kolkata

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Job Description

Key Skills

Conflict Resolution CRM (Customer relationship Management) Customer Service Decision Making Documentation Handling Complaints Problem Solving Case Management billing process International voice Process escalation Strong English Communication Skills Customer issues analysis and resolution Good exposure in to escalation management Deep understanding of service excellence & complaint handling Excellent Communication, Customer Service and Empathy Skills Payments Processing

6 candidate(s) have already applied for this Job. Apply now

Hiring: Process Associate – Voice Advanced

Kolkata | 1–5 Yrs | Up to ₹7 LPA
24×7 Rotational Shifts | International Voice | Customer Service

About the Role
Join an international Electricity & Gas Utilities customer-service process. Handle complex billing queries, complaints, escalations, retention conversations and difficult customers with empathy, accuracy and professionalism.

⭐ Requirements

2–5 years international voice customer-service experience preferred
Excellent spoken English and professional communication
Strong active listening, probing, objection handling and de-escalation skills
Experience handling complaints, escalations and complex queries
Strong ownership, empathy and problem-solving skills
Willing to work rotational/night shifts and weekends

Education: Bachelor's degree preferred.

Note: Ex-TCS employees are not eligible. PAN & DOB required for profile creation.

Apply Now & Complete the Questionnaire:
https://myglit.com/lateral/cref/29fb9f1a32

Role

Customer Success Specialist

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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