Procurement Operations – Spanish Language Expert

Role: Procurement Operations – Spanish Language Expert

Location: Hyderabad
Experience: 1–4 Years
Band: BPO 2
Salary: Up to 7 LPA (Up to ₹58,333 per month)
Job Code: 423853
Shift Timings: Flexible to work in shifts:

• 5:00 PM – 2:30 AM
• 10:00 PM – 7:00 AM

Education & Qualification

• Minimum 15 years of regular, full-time education (10 + 2 + 3).

Job Role

In this role, associates will provide effective Spanish language support for procurement operations on behalf of TCS, ensuring alignment with client legal and statutory requirements, agreed company processes, and Service Level Agreements (SLAs).

Required Skills

• Primary Skill: Spanish language proficiency, including the ability to read, understand, and communicate process-related information effectively.
• Secondary Skills: Basic knowledge of procurement operations, supply chain operations, PR/SC handling, PO creation support, and process compliance.
• Proficiency in MS Office.
• Understanding of customer quality and productivity expectations.

Key Responsibilities

• Work quickly, safely, and efficiently as an Operations Team Member to manage SLAs.
• Ensure products are delivered on time.
• Apply a basic understanding of Procurement and Supply Chain Operations as secondary/domain skills while supporting Spanish language-based activities.
• Receive PR/SC requests, review standard checkpoints after due diligence, and support PO creation while interpreting Spanish-language inputs where applicable.
• Ensure accuracy and SLA compliance through appropriate checking and monitoring productivity on a daily, weekly, and monthly basis.
• Identify, assist with, and implement process improvements.
• Maintain and implement personal development plans in partnership with the immediate supervisor.
• Adhere to standard operating procedures and training manuals while executing tasks.
• Ensure the quality of deliverables.
• Comply with internal TCS requirements and complete assigned activities within deadlines.
• Foster and maintain a high level of communication within the team.
• Maintain good business relationships with all stakeholders.
• Support Spanish-language communication with stakeholders, where required, to enable timely clarification and resolution of operational queries.
• Attend weekly calls and other business communications with the client's local team, as necessary.
• Maintain a basic understanding of the procurement process cycle and supply chain operations.
• Ensure timeliness and accuracy in processing, receiving, and validating requests.
• Handle queries from customers and third-party stakeholders.
• Follow up on open items.
• Follow the escalation matrix provided by customers for open items.
• Perform peer-to-peer quality checks to minimise processing errors.