Project Manager – Hotel Reservations & OTA Integrations

Gratitude Inc

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4 hours ago

Project Manager – Hotel Reservations & OTA Integrations

8-10 Year(s)

₹ 90 - ₹ 1 Lacs p.m

Mumbai

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Job Description

Key Skills

Stakeholder Management Strong project management

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Project Manager – Hotel Reservations & OTA Integrations | Mumbai | Up to ₹12 LPA

Location: Mumbai (Onsite)
Experience: 8–10 Years
Salary: Up to ₹12 LPA
Hiring: Immediate

Lead Strategic Hospitality & Reservations Projects

We are looking for an experienced Project Manager to drive hotel reservations, system migrations, OTA onboarding, and cross-functional transformation projects. This role is ideal for professionals with a background in hospitality technology, hotel operations, distribution, or travel & tourism who have successfully managed end-to-end projects involving multiple stakeholders.

If you have experience delivering complex projects within the hotel, hospitality, travel, or reservations industry and excel at coordinating cross-functional teams, we'd like to hear from you.

Key Responsibilities

Manage end-to-end system migration projects, ensuring seamless implementation with minimal business disruption.
Lead hotel onboarding by coordinating with Technology, Distribution, Sales, Reservations, and Hotel Operations teams.
Oversee Online Travel Agency (OTA) onboarding and integrations, ensuring accurate configuration and successful go-live.
Track project timelines, milestones, dependencies, risks, and deliverables to ensure successful execution.
Monitor revenue performance and operational KPIs, providing insights on trends, risks, and business opportunities.
Prepare executive-level reports, dashboards, project trackers, and leadership presentations.
Serve as the primary liaison between internal business units and external stakeholders throughout the project lifecycle.
Maintain project governance, documentation, action logs, RAID logs, and status reports.
Drive stakeholder accountability through proactive follow-ups and issue resolution.
Identify process improvement opportunities and recommend solutions to improve operational efficiency.

Required Qualifications

Mandatory

8–10 years of experience in Project Management, Program Management, or PMO roles.
Proven experience managing system migrations, hotel onboarding, OTA integrations, or hospitality technology projects.
Strong stakeholder management skills with experience coordinating multiple cross-functional teams.
Excellent project planning, execution, risk management, and reporting skills.
Strong analytical skills with the ability to interpret revenue, operational, and performance data.
Experience preparing executive dashboards, project reports, business reviews, and leadership presentations.
Excellent communication and presentation skills.

Preferred

Experience in the Hospitality, Hotel, Travel, Tourism, or Reservations industry.
Working knowledge of:
- Hotel Reservation Systems
- Property Management Systems (PMS)
- Channel Managers
- OTA platforms (e.g., Booking.com, Expedia, Agoda, Airbnb)
- Hotel Distribution Systems
Experience managing technology implementation or digital transformation projects.
PMP, PRINCE2, Agile, Scrum, or other Project Management certifications are an advantage.

Why Join Us?

Lead large-scale hospitality transformation and technology initiatives.
Collaborate with business, technology, sales, and hotel operations teams.
Work on high-impact projects that directly influence business growth and customer experience.
Competitive salary of up to ₹12 LPA.
Excellent opportunities for career progression in Project Management and Hospitality Technology.

Important Eligibility Criteria

PAN and Date of Birth (DOB) are mandatory for profile creation.

Recruitment Process

Resume Screening
Hiring Manager Interview
Business Interview
Final Selection

Pre-Screening Questions

Please include the following information with your application:

Total years of Project Management experience:
Have you managed hotel reservations, OTA integrations, hotel onboarding, or hospitality technology projects? Please describe your experience.
Which hotel systems, OTA platforms, or reservation technologies have you worked with?
Have you led end-to-end system migration or implementation projects? Please provide examples.
Current/Last Drawn Salary:
Expected Salary:
Notice Period / Earliest Available Start Date:
Are you currently based in Mumbai or willing to relocate?

Role

Reservations Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Airline / Reservations / Ticketing / Travel

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