PTP Helpdesk Specialist

​Role: PTP Helpdesk Specialist

The Helpdesk Executive – Accounts Payable will be responsible for handling vendor and internal queries related to the Accounts Payable function.

This role involves working closely with AP processing teams, managing helpdesk tickets, ensuring timely resolution of queries, and maintaining high service levels

RESPONSIBILITIES

 Helpdesk & Query Management

• Act as the first point of contact for vendor and internal stakeholder AP queries

• Log, track, and resolve queries using a helpdesk/ticketing system

• Ensure queries are resolved within defined SLA timelines.

 Accounts Payable Support

• Support invoice processing, validation, and posting activities

• Handle invoice status, payment queries, vendor reconciliations, and escalations

• Coordinate with AP teams to resolve discrepancies and blocked invoices.

 Vendor & Stakeholder Communication

• Communicate with vendors via email and phone regarding payment and invoice issues

• Work closely with internal teams such as Procurement, Finance, and Treasury

• Provide accurate and timely updates to stakeholders

 Process & Compliance

• Ensure compliance with company policies, controls, and audit requirements

• Support month-end close activities related to AP helpdesk items

• Identify process gaps and suggest improvements

SKILLS

Systems

 Expert knowledge of SAP or JD Edwards

 Good level of proficiency in the following systems: MS Office Word, Excel, and PowerPoint

 Has expert level experience in Excel using IF, SUMIFS, COUNTIFS, VLOOKUP, XLOOKUP, PIVOT, CELL REFERENCE, AVERAGE, AGEING, DATE FORMAT, TEXT to TABLE

Communication 

 Excellent fluency in reading, writing, and speaking English.

 Can interact with customers in a professional, courteous manner

Soft skills

 Shows genuine empathy to customers experiencing connection difficulties.

 Able to communicate effectively across a group with diverse backgrounds.

 High energy, self-motivation with a high degree of accountability

Analytical skills

 High analytical skills

Organisational skills

 Time management

 Documentation and knowledge sharing.

 High level written communication skills to interact with key stakeholders

Business acumen

 Should have a total 4-6 yrs experience in P2P and at least 2+ years of relevant work experience as Subject Matter

Expert in similar processes with good communication, organizational, interpersonal skills along with proficiency in

MS Excel. Should have expert level knowledge of ERP (preferably SAP or JDE), experience in reporting & compliance, capable of handling stringent timelines & interacting with the stakeholders

Other Requirements

 Candidate should be ready to work in ANZ shift.(starting 2-3AM IST)

 Should possess positive attitude to support the business.

 5 days’ work from office is mandatory.

 Should be medically fit to operate.