Quality Analyst – Digital Web Chat, Email

Gratitude Inc

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4 days ago

2-8 Year(s)

₹ 37.5 - ₹ 75 Thousand p.m

Kolkata

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Job Description

Key Skills

CRM (Customer relationship Management) Customer Service Reporting Root cause analysis Trend Analysis Chat Process email support Quality Analyst customer support Data Privacy MS Excel Reporting Good exposure in to escalation management Excellent verbal and written English skills. Deep understanding of service excellence & complaint handling Prior experience of doing quality assessments for international voice work Quality Check/ Quality Analyst Web Chat, Email & Digital Customer Support International Digital / Web Chat / Email Customer Service

17 candidate(s) have already applied for this Job. Apply now

HIRING: Quality Analyst – Digital | Kolkata

Location: Kolkata
Experience: 2–8 Years
Relevant QA Experience: 1–2 Years
CTC: Up to ₹9 LPA
Rotational Shifts, including Night/Graveyard
Process: Web Chat, Email & Digital Customer Support

We’re looking for a Quality Analyst with strong experience in international web chat/email support and digital quality monitoring.

Evaluate chats & emails for quality, accuracy, empathy & compliance
Identify defects, conduct RCA & track quality trends
Provide actionable feedback and coaching support
Review billing, complaints, escalations & retention interactions
Strong written English, CRM, Excel & quality reporting skills required
Utilities/Electricity & Gas experience is preferred

Ex-TCS employees are not eligible.

Interested? Complete the quick screening questionnaire and apply here:
https://myglit.com/lateral/cref/f5a36f54da

Role

Customer Success Specialist

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Piyush Rathi

Recruiter - Gratitude Inc

NA, india

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