Quality Analyst

Gratitude Inc

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20 hours ago

Quality Analyst

1-2 Year(s)

₹ 4 - ₹ 5 Thousand p.a

Mumbai

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Job Description

Key Skills

Quality Quality assurance Quality Assurance/QA Senior Quality Role Quality Analyst Quality Analyst skills

83 candidate(s) have already applied for this Job. Apply now

HIRING FOR QUALITY ANALYST (VOICE BACKGROUND)

Roles and Responsibilities

Daily Call Monitoring as per the Quality Audit Template

Sharing Required Feedback with FTE’s

Motivating FTE’s to improve Quality Scores

Coaching & Training on CQ Parameters

Maintaing CQ Audit Data Base

Reports & Process CQ Audits to be shared with Management

Identify Root cause & provide solutions

Desired Candidate Profile

Graduate + 1-2 years proven experience as QA

Proficiency in English

Ready to work in Domestic BPO

Problem Solving & ready to do attitude

Customer Centric Skills

Role

Associate/Senior Associate -(NonTechnical)

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

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Ayaan Ansari

Recruiter - Gratitude Inc

NA, india

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