Require Sr manager Process Excellence for Insurance co at Vashi
HexawareRequire Sr manager Process Excellence for Insurance co at Vashi
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Urgent required AVP- Digital Engagement & Customer Communication Management for leading General Insurance at Vashi
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Job Title
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Job Responsibility |
Process Optimization & Digitalization: Collaborate to streamline operational processes and drive digital initiatives for enhanced efficiency and automation.
Uniformity & Communication Management: Ensure consistent, clear, and compliant customer communication across all touchpoints while unifying messaging for a seamless brand experience.
Data-Driven Strategy: Utilize analytics to understand customer behavior and preferences, tailor communication strategies, and evaluate performance based on key metrics.
New Process Development & Value Focus: Lead ideation and implementation of streamlined processes, emphasizing value creation for both the organization and customers.
Cross-functional Collaboration & User Experience Enhancement: Work across departments to integrate customer-centric processes into the business strategy, applying UX principles for an intuitive customer journey.
Feedback Integration & Continuous Improvement: Actively gather feedback to iterate and improve existing processes continually, fostering a culture of innovation and adaptation. |
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Reporting Relationship to |
Head Customer Experience |
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Location |
Mumbai –Vashi
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Education |
Graduate / Post Graduate / MBA (Any discipline)
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Preferred Experience profile |
Total experience- 12 to 15 yrs of overall experience. With at least 2 to 3 years in GI space will be added advantage.
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Grade |
III A |
Interested candidate plz watsup your cv at 9920804212 OR AMIL AT khanted.pankaj@gmail.com
Please share this messsage to colleague and freinds looking for a relevant opportunity.
Incase not interested plz refer someone from your rich contacts
Regards
Pankaj B Khanted
Role
Head/VP/GM-Transitions
Timings
Day Shift (Permanent)
Industry
Insurance
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
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