RPO Delivery Lead – Talent Acquisition
Gratitude IncRPO Delivery Lead – Talent Acquisition
Job Description
Key Skills
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RPO Delivery Lead – Talent Acquisition
Location: Bangalore
Experience: 16–18 Years
Job Purpose
We are looking for an experienced RPO Delivery Lead to manage large-scale global HR delivery operations and end-to-end RPO/Hire-to-Retire services. The role will be responsible for delivery excellence, client and stakeholder management, people leadership, transformation, automation, financial performance, governance and continuous improvement.
Key Responsibilities
Delivery Leadership
- Lead end-to-end HR Shared Services and RPO delivery across global Hire-to-Retire processes.
- Ensure achievement of SLAs, KPIs, quality standards, productivity and customer satisfaction.
- Establish strong governance frameworks for predictable and consistent service delivery.
- Drive operational excellence, process standardization and continuous improvement.
Client & Stakeholder Management
- Act as the primary delivery leader for client engagements.
- Build strong relationships with senior client stakeholders and business leaders.
- Lead governance reviews, performance discussions and executive-level presentations.
- Identify customer requirements and provide strategic delivery recommendations.
Transformation & Technology
- Drive HR transformation, process simplification, standardization and digitization initiatives.
- Leverage automation, analytics, AI, RPA and Agentic AI to improve service delivery and efficiency.
- Work with HR technology platforms such as Workday, SAP SuccessFactors, Oracle HCM and ServiceNow HRSD.
- Identify opportunities for process improvement, productivity enhancement and cost optimization.
Workforce & People Leadership
- Lead large, multi-location and multicultural teams.
- Own workforce planning, staffing, capability development and succession planning.
- Ensure effective onboarding, training and readiness of delivery teams.
- Build a high-performance culture focused on quality, accountability and customer experience.
Financial & Commercial Accountability
- Own account-level financial performance, revenue realization and margin management.
- Drive productivity and cost optimization initiatives.
- Identify opportunities for account expansion, transformation and additional value creation.
Risk, Compliance & Governance
- Ensure compliance with contractual commitments, internal governance standards and audit requirements.
- Maintain appropriate controls around data privacy, HR policies and regulatory requirements.
- Identify operational risks and implement effective mitigation plans.
Required Qualifications & Experience
- 16–18 years of overall experience in HRO, HR Shared Services, Global Business Services or related environments.
- Strong end-to-end RPO experience is mandatory.
- Minimum 4+ years of Manager/Leadership-level experience.
- Proven experience managing large-scale global delivery operations.
- Strong experience in Talent Acquisition and Hire-to-Retire processes.
- Experience managing multi-location and multicultural teams.
- Strong client management, stakeholder management and communication skills.
- Experience in HR transformation, process standardization and operational excellence.
- Exposure to Workday, SAP SuccessFactors, Oracle HCM or similar HCM platforms.
- Experience with Automation, Analytics, AI or RPA is preferred.
- Strong understanding of SLA/KPI management, governance and financial performance.
Language Requirement
- German language proficiency at B2.2 level or above is mandatory.
- Ability to communicate effectively with German-speaking stakeholders through verbal and written communication.
Important Note
- German is mandatory for this position.
- Ex-TCS employees are not eligible to apply.
- PAN Number and Date of Birth (DOB) are required for profile creation.
Role
Operations Manager
Timings
Rotational Shifts (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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