RTR Team Lead

Gratitude Inc

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20 hours ago

RTR Team Lead

8-15 Year(s)

₹ 10 - ₹ 15 Thousand p.m

Kolkata

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Job Description

Key Skills

Lean Six Sigma certified or formally trained (Black Belt preferred) Finance and Accounting domain experience Proven track record of leading and/or mentoring multiple Lean Six Sigma improvement projects

3 candidate(s) have already applied for this Job. Apply now

Role: RTR Team Lead

Location: Kolkata

Experience: 8 to 10 years

Band: BPO 4

Salary: 11-12 LPA

Job code: 424982

Education:

• Minimum 15 years of regular, full-time education (10 + 2 + 3)

• Non-technical graduation and/or masters in finance & accounts stream - B.Com, M.Com or CA Complete preferred

• Bachelor's/Master's in Finance & Accounting or equivalent with ERP certification / proficient

Must Have Skills:

• Lean Six Sigma certified or formally trained (Black Belt preferred)

• Finance and Accounting domain experience

• Proven track record of leading and/or mentoring multiple Lean Six Sigma improvement projects

Good-to-Have Skills:

• Continuous Improvement / Lean & Six Sigma

• Stakeholders Coordination

• ERP Exposure (JDE/SAP)

Role Purpose:

• This role is responsible for executing more complex processes and exception transactions that involve greater subjective thinking & analytical ability (or processing a much higher volume of complex transactions). Should have at least 3 years of relevant work experience as Subject Matter Expert in similar complex transaction and processes and at least 2 years in supervising activities with excellent communication, organizational, interpersonal skills along with proficiency in MS Excel & Powerpoint. Should have expert level knowledge of ERP (preferably SAP or JDE), experience in reporting & compliance, capable of handling stringent timelines, interacting and preparing analytics and presenting during governance calls with the stakeholders

Key Accountabilities:

• Should be able to perform more complex processes and exception transactions that involve greater subjective thinking & analytical ability (or processing a much higher volume of complex transactions) relating to journal entries (preparation & posting), Month end Closing activities, Reporting, Fixed Asset & Lease accounting, Reconciliation of Cash & other Balance sheet items including ability to research open items and drive to closure

• Complete activities as per customer statement of work

• Meet Targets of TAT and Accuracy

• Be self-reliant to undertake and complete assigned work

• Undertake self assessment to verify activities done timely and accurately

• Perform Quality check of Sr. Associates & Subject Matter experts and give feedback

• Evaluate Internal control gaps, have governance with both external and internal stakeholders for risk mitigation

• Identify areas of potential errors and to find ways to fix and avoid errors and repeat issues

• Act as Buddy to new joiners and other Sr. Associates requiring support to perform activities

• Report out hourly & EOD status of activities performed

• Provide daily update to customer on progress and have interaction emails & calls

• Prepare & provide report out in form of dashboards using Excel and Powerpoint

• Identify process gaps and provide controls to mitigate and monitor closure

• Identify process improvement opportunities and take up improvement projects for both self and team and drive to closure

• Operate from Office as standard requirement

• Should not take any unscheduled leaves without pre-consent from Team Lead

• Be open to operate extended hours to finish deliverable from Office and incase of errors and backlogs and during month-end, quarter-end close.

Technical Capabilities / Skills:

Systems:

• Expert knowledge of SAP or JD Edwards

• Good level of proficiency in the following systems: MS Office Word, Excel, and PowerPoint

• Has expert level experience in Excel using IF, SUMIFS, COUNTIFS, VLOOKUP, XLOOKUP, PIVOT, CELL REFERENCE, AVERAGE, AGEING, DATE FORMAT, TEXT to TABLE

• Has expert level knowledge of preparing Power point

Soft skills:

• Shows genuine empathy to customers experiencing connection difficulties.

• Able to communicate effectively across a group with diverse backgrounds.

• High energy, self-motivation with a high degree of accountability

Analytical skills:

• High analytical skills with Lean Six Sigma certification

Organisational skills:

• Time management

• Documentation and knowledge sharing.

• High level written communication skills to interact with key stakeholders

Business acumen:

• 8-10 years of experience in Record to Report of which at least 3 years of relevant work experience as Subject Matter Expert in similar complex transaction and processes and at least 2 years in supervising activities with excellent communication, organizational, interpersonal skills along with proficiency in MS Excel & Powerpoint.

Should have expert level knowledge of ERP (preferably SAP or JDE), experience in reporting & compliance, capable of handling stringent timelines, interacting and preparing analytics and presenting during governance calls with the stakeholders

Other Requirements:

• Should possess positive attitude to support the business.

• 5 days’ work from office is mandatory including one weekend during Month-end Close cycle

PAN and DOB are required for profile creation

Role

Appeals Support Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Favour Onyeukwu

Recruiter - Gratitude Inc

NA, nigeria

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