Senior Contract Administration Associate

Job Location: Mumbai

Experience: 2–6 Years
Band: BPO 2/3
Work Mode: As per business requirement

Role Overview

We are looking for a detail-oriented Senior Contract Administration Associate to manage end-to-end contract lifecycle activities, including contract creation, validation, setup, amendments, and activation within ERP and contract management systems.

The role involves ensuring contractual accuracy, compliance with business requirements, and timely processing to support accurate billing and revenue realization. The candidate will coordinate with internal stakeholders and clients, handle contract-related queries, and ensure adherence to established SLAs and quality standards.

Key Responsibilities

1. Contract Setup & Administration

• Review and validate contract templates and ensure all mandatory information is available before processing.

• Create and maintain customer and contract records in ERP systems such as SAP or other contract management platforms.

• Enter and update contract details, including billing terms, pricing, sites, contacts, purchase orders, and rate cards.

• Upload signed contracts and supporting documents for audit and compliance purposes.

• Process contract amendments, renewals, updates, and terminations.

• Handle inbound and outbound calls to address contract status and setup-related queries.

2. Contract Validation & Compliance

• Perform quality checks to ensure contract information is accurate and complete.

• Verify approved templates and contractual terms before contract setup.

• Validate purchase order (PO) details, pricing, and billing information to prevent downstream billing discrepancies.

• Ensure compliance with internal SOPs, SLAs, and client contractual requirements.

3. Contract Lifecycle Management

• Manage contracts throughout their lifecycle, from creation and onboarding to activation.

• Support customer and site setup, contract onboarding, and work order activation wherever applicable.

• Track contract changes related to pricing, scope, and terms and ensure timely system updates.

• Perform reconciliations to confirm successful contract interfacing and processing.

4. Stakeholder & Client Coordination

• Coordinate with Operations, Finance, and Commercial teams to obtain contract-related information and clarifications.

• Follow up with internal and external stakeholders for missing or incomplete documentation.

• Communicate contract setup completion and status updates to relevant stakeholders.

• Respond to client queries regarding contract setup, amendments, and status.

5. Process Governance & Continuous Improvement

• Meet established SLA timelines, productivity targets, and quality benchmarks.

• Maintain accurate contract documentation and support audit requirements.

• Identify process gaps and recommend improvements in contract administration workflows.

• Contribute to process standardization, automation, and continuous improvement initiatives.

Required Skills & Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or a related discipline.

• 2–6 years of relevant experience in Contract Administration, Contract Lifecycle Management, Order-to-Cash (O2C), or Lease Administration.

• Strong understanding of contract lifecycle management, including contract creation, validation, setup, amendment, and activation.

• Hands-on experience with ERP systems, preferably SAP, and contract management platforms such as Javelin or equivalent.

• Knowledge of contract documentation, billing terms, pricing, and purchase order validation.

• Strong attention to detail and ability to perform contract quality checks.

• Good verbal and written communication skills.

• Ability to coordinate with internal teams and external clients and manage high-volume transactions.

Must-Have Skills

• Contract Lifecycle Management (CLM)

• Contract Administration

• ERP Systems

• Contract Creation, Validation, Setup, Amendment & Activation

Good-to-Have Skills

• Finance & Accounting (F&A) Knowledge

• Order-to-Cash (O2C) Process Knowledge

• Stakeholder Management

• Strong Communication Skills

• SAP / Javelin Contract Management Tools

Key Performance Indicators (KPIs)

• Contract setup turnaround time (TAT).

• Contract processing accuracy and first-time-right percentage.

• SLA adherence.

• Reduction in billing issues arising from contract defects.

• Productivity and transaction volume.

• Reduction in contract-related escalations.

Important Eligibility Criteria

• Former TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for candidate profile creation.

• Candidates must be willing to work from the Mumbai location.