Senior Quality Manager

Gratitude Inc

1524 Views

20 hours ago

10-12 Year(s)

₹ 120 - ₹ 140 Thousand p.m

Delhi (Gurgaon)

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Job Description

Key Skills

Leadership

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Experience: Overall, 12 years+ in operations with min. 3years+ as a black belt managing large / multiple payer accounts.

Band: BPO 7/8

Job ID: 407439

**RESPONSIBILITY**

1. Driving high performing teams

2. Analyzing &; reporting key contractual metrices

3. Leading monthly / quarterly business reviews with the customer

4. Assisting the solutioning team with domain insights / Creating solutions for businesses

5. Business Acumen &; results driven execution

**REQUIRED TECHNICAL SKILLS**

+ Six Sigma Black Belt certification from an industry leading institute / program.

**MUST HAVE**

+ Deep domain knowledge on US healthcare Payer functions

+ Lead, mentor, and execute Lean Six Sigma Black Belt projects focused on cost reduction, productivity improvement, and quality enhancement.

+ Use DMAIC / DMADV frameworks, statistical tools, and root cause analysis to solve complex business problems.

+ Partner with cross functional teams to identify improvement opportunities and develop project charters.

+ 3+ years of experience in process improvement, operations excellence, or quality management.

+ Strong knowledge of Lean tools (VSM, 5S, Kaizen, SMED, Kanban, etc.).

+ Deep understanding of Automation, AI, industry leading technology & its implementation. Exposure to digital transformation, automation, or analytics driven improvement.

**GOOD TO HAVE**

+ Soft Skills & Leadership Strengths

*PAN and DOB are required for profile creation*

Role

Quality Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Yahaya Muktar R

Recruiter - Gratitude Inc

NA, nigeria

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